GLO FEATURED

GLO Weekly: Global Loyalty & CX News – June 30, 2023 (Week 26)

All you need to know this week about loyalty & CX: Airlines loyalty ranking • Lufthansa • Emirates • Vueling • Delta • Qatar • Qantas • Singapore • Accor • Radisson • IHG • Choice Hotels • M&S • Auchan • Sephora • Visa • Mastercard • Amadeus • Deloitte • SymphonyAI • IATA

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Airlines & Alliances News:

Good Travel Management loyalty ranking: Top 10 global airline loyalty schemes

Lufthansa launches “The World Says Yes to You” Pride campaign

Lufthansa Group divests payment specialist AirPlus to SEB Kort

Norwegian Air Shuttle, Strawberry Partner to Launch New Entity for Customer Loyalty Programs

Vueling launches its “Fly me to the Music” summer festival partnerships

Hays Travel has announced two new partnerships as part of a strategy designed to “maintain customer trust and loyalty”.

Emirates relaunches Skywards Everyday app in UAE in partnership with Visa rewarding customers with 5x points for Eid

Abu Dhabi welcomes Tom Cruise on first flight into Abu Dhabi International Airport’s new Midfield Terminal, to celebrate the upcoming release of Mission: Impossible – Dead Reckoning Part One

Qatar Airways Joint Statement Regarding FC Bayern Munich

Qatar Airways Celebrates Eid Al Adha with Passengers

Delta Air Lines and EL AL Israel Airlines to launch strategic partnership

Spotnana announces partnership with United Airlines to create a direct integration using NDC

Alaska Airlines (USA) and CLEAR team up to make travel easier and more secure

Southwest Airlines extends flight schedule through March 2024 and adds new seasonal service

China Airlines and WooTEA Infuse In-Flight Desserts with Playfulness

Singapore Airlines: Sustainability is at the heart of our “Farm to Plane” Program

The Qantas Group is renewing calls for customers with COVID-era travel credits to use them towards booking a trip before the deadline of 31 December 2023.

The Qantas Group has announced a number of changes to its Group Management Committee as part of its CEO transition and continued focus on renewal.

Bamboo Airways adopts IBS Software’s next-gen iFly Loyalty platform to modernize its fast-growing loyalty program

MSC Air Cargo partners with IBS Software to power its global air cargo business

Hotels & Hospitality News: 

Accor unveils its strategic priorities and its medium-term growth ambitions

Choice Hotels and Radisson Americas Hotels loyalty program merge ahead of schedule

PowerGo to provide charging solutions for Radisson Hotel Group

Intelity to develop Leading Hotels of the World app

St. Regis Hotels & Resorts in Asia Pacific announces “House of Celebration” to revel in with each new season

IHG One Rewards Benefits Now Available at Participating Iberostar Beachfront Resorts

Carlton Cannes, a Regent Hotel unveils new Orlebar Brown swim shorts featuring the property’s famed façade.

HUALUXE Hotels and Resorts Partners with Brand Ambassador Jingting Bai to Present the Elegance of Chinese Aesthetics through ‘Eight refined cultural activities’

IHG Hotels: EVEN Hotels China Embarks On A Journey Of Physical And Mental Rejuvenation, Creating A New Starting Point Of Vitality Journey

New IHG and Recha Estate partnership grows Hotel Indigo brand in Thailand

Hyatt Welcomes Dream Hotel Group Properties into World of Hyatt

Family holidays and staycations at Mandarin Oriental, Guangzhou (China) reinvented with creative flair.

Neat Ideas (NETI), a loyalty commerce operator based in Australia, partners with the Trip Affiliates Network

Cruises:

Oceania Cruises Launches Rare Wine Collection Across Its Entire Fleet, Featuring 80 New Labels From The World’s Top Vineyards

Set Sail and Receive simply MORE™, Oceania Cruises’ New Value Promise

SILVERSEA® Cruises releases exclusive events for ‘The curious and the sea’ world cruise 2026

Retail & F&B:

M&S trials members’ prices for Sparks loyalty scheme

Steak n Shake (USA) to Implement PopID “Pay-by-Face” Platform For Loyalty Rewards and Automated Payment using biometrics

Donato Pizza’s (USA) loyalty journey

Auchan Go – a new dimension of retail

True partners with British Retail Consortium (BRC) to drive innovation and technology adoption in retail

Sephora prioritises customer loyalty by placing emphasis on fulfilling shoppers’ most desired preferences.

Under Armour announces changes to executive leadership team

OPPO (Nigeria) celebrates Eid with a spectacular twist, surprising customers for their unwavering loyalty

KE Group and Ally Reit (Thailand) cooperate to launch new loyalty programme

foodpanda (Singapore) signs MOU with Visa to accelerate payment solutions and customer benefits

Leading Livestream Shopping Platform buywith Announces “Next Gen Co-Browsing” Patent to Enable a Personalized “Shop With Me” Experience

Transport, Fuel Retail:

S&P Global Mobility ranking of loyalty across mainstream car brands for 2023

Payments, Finance, Insurance, Wealth Mngm: 

Mastercard launches priceless.com, its lifestyle platform, in Israel

Mastercard and Alipay extend partnership to boost cashless payments in China for international travellers

Mastercard and PayU launch first Click to Pay embedded payments experience in South Africa

LPL Financial Chooses Client Giant as Preferred Client Engagement Partner

Loyalty Solutions & Technologies:

Deloitte Digital and Salesforce announce collaboration

Genesys (USA) recognises winners of 18th Annual Customer Innovation Awards

Amadeus and Emburse to simplify travel and expense for global enterprises with strategic partnership

SymphonyAI Unveils New Research on AI-Powered Retail Strategies Boosting Sales and Customer Loyalty

Dstny Unveils Dstny Engage: Empowering SMEs with Next-Gen Customer Engagement Solution

Ampere (India) collaborates with Salesforce for enhanced customer experience

James King, CEO of Flows on voice activated gamification and engagement

Buddi (Canada) announces loyalty integration with springbig

Loyalty & CX Reports: 

New findings from Barclays US Consumer Bank show travelers prioritize Miles and Points to make today’s travel possible

Technavio report: Culinary Tourism Market size to grow by USD 126.28 billion from 2022 to 2027

The Unignorable Chinese Market: Unlocking Weixin’s Potential for Business Growth

People & Appointments:

IHG: Non-Executive Director Board Updates

InnSpire (USA) appoints Anne Frye as President

Sustainability & ESG: 

IATA launches World Sustainability Symposium (WSS) – 3-4 October, 2023