All you need to know this week about loyalty & CX: Attend WAF with GLO member discount • Turkish Airlines • Lufthansa • Air France KLM • Emirates • United Airlines • Vistara • Airports of India • Air Cairo • Kenya Airways (Asante Rewards) • Unifi Aviation • Jet2 • Air Miles • IBS Software • Deloitte • IHG • Centara Hotels • Princess Cruises • AIDA Cruises • Yum Brands • Walgreens • Tattle • Taco Bell • Suncor • Shell • Uber • TikTok • Dell • Ascenda • SRM • Versus, etc.
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GLOFeatured:
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Attend World Aviation Festival 2023 as GLO member for FREE or with 25% discount!GLO Airlines & Airports members get Free Entry. All other members have 25% discount of listed price. Please contact us for member discount code. |
Airlines & Alliances News:
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Turkish Airlines became the Most Sustainable Airline Turkish Airlines, a leading player in the aviation industry with its sustainability-focused initiatives, has been awarded the title of “Most Sustainable Flag Carrier Airline” by World Finance |
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Lufthansa Group and Miles & More enter into new partnership with Deutsche Bank and Mastercard
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Turkish Airlines chosen as Europe’s best for the eighth time by Skytrax Flag carrier Turkish Airlines, has been honored for the eighth time with the Best Airline in Europe award, along with accolades for Best Business Class Catering, Best Economy Class Catering, Best Airline in Southern Europe and Best Economy Class Seat in Europe at the World Airline Awards. |
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Emirates has launched an on-demand regional charter service, offering flexibility, convenience, privacy and comfort for customers who want to make short trips in the GCC from Dubai’s Al Maktoum International Airport (DWC). Operated by the airline’s Phenom 100 twin-engine aircraft, customers can fly to a wide range of GCC destinations both within and outside of the Emirates network, with quick turnarounds to points in the Kingdom of Saudi Arabia, Bahrain, Kuwait, Oman and within the UAE*. |
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Air France KLM launches new summer flavours in La Première and Business classes From July to October 2023, Air France is continuing to promote fine French dining with a new series of original dishes. On departure from Paris, in the long-haul La Première and Business cabins, the renowned French Michelin-starred chefs Régis Marcon and, for the first time, Thierry Marx, will be working alongside the Meilleur Ouvrier de France pastry chef Philippe Urraca to create delicious dishes for the airline’s customers. |
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United Debuts Wireless Charging Onboard New domestic first class seat offers three types of charging outlets, vegan leather upholstery, larger seatback screens and tray tables, Bluetooth connectivity, privacy screens, Italian quartzite cocktail tables and an ergonomist-designed cushion. Travelers will start seeing the new United First seat on planes this summer as the airline expects to have the new seat on 200+ planes by late 2026. |
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Unifi Aviation acquires Up & Away, expands to the UK aviation market Largest US-based aviation services company marks its foray into the UK with acquisition of aviation and jet detailing company, targets more than $120m in growth.
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United Club opens in Newark’s Terminal A New domestic first class seat offers three types of charging outlets, vegan leather upholstery, larger seatback screens and tray tables, Bluetooth connectivity, privacy screens, Italian quartzite cocktail tables and an ergonomist-designed cushion. Travelers will start seeing the new United First seat on planes this summer as the airline expects to have the new seat on 200+ planes by late 2026. |
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SITA signs landmark deal with Airports of India The rollout of new cloud technology will enable Indian airports to shift to common-use passenger experiences where multiple airlines can leverage the same infrastructure.
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Lounge access and upgrades perceived as top benefits in APAC Airline Loyalty Survey IBS Software, a global leader of SaaS solutions to the travel industry, today reveals the results of a survey of 1500 air passengers based in Hong Kong, Singapore or United Arab Emirates (UAE). The majority (63%) of respondents, which included both leisure and business travellers, are members of an airline loyalty program and nearly 80% also choose to be part of schemes at supermarkets (44%), clothing brands (36%), and restaurants (33%). |
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Canadians will soon be able to earn Air Miles while shopping at Dollarama Air Miles has announced a partnership with Dollarama, starting on August 7, that will enable customers to collect Air Miles at over 1,500 Dollarama locations across Canada. As Canadians face rising prices and inflation, loyalty rewards programs have become increasingly popular as a means to maximize the value of their spending on quality goods, according to Air Miles.
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Vistara (India) celebrates 50th million customer Vistara announced that it has achieved a significant milestone of flying 50 million passengers since its establishment and celebrated this achievement in a grand manner. The airline’s celebration campaign, titled #50MillionFeelings, aimed to honor the various emotions it has evoked in its customers throughout the years. To mark this milestone, Vistara provided special services to its 50 millionth customer, including a luxury chauffeur-driven car for pick-up and drop-off, a surprise upgrade to the business class cabin, and complimentary Gold Tier membership for the Club Vistara loyalty program.
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Hotels.com, Jet2holidays, and Hoseasons have been recognized for their exceptional customer service in the UK Customer Satisfaction Index (UKCSI) survey. Hotels.com achieved a customer satisfaction score of 84.7, ranking joint fourth out of more than 280 brands. Compared to the previous year, the company improved its score by 2.6 points. Jet2holidays followed closely in joint seventh place with a score of 84.5, showing an increase of 0.8 points. Hoseasons secured the 12th position in the rankings.
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Asante Rewards (Kenya) offers status match to its France-KLM Flying Blue Customers Kenya Airways recently introduced its new loyalty program called Asante Rewards, and Julius Thairu, the Chief Commercial & Product Officer at Kenya Airways, shared insights on the program’s future and initial rollout. The airline aims to encourage its most loyal customers to join and stay with Asante, with membership being a crucial aspect. |
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Air Cairo partners with TripAdmit to drive sales of tours and experiences Air Cairo, Egypt’s national carrier, has partnered with TripAdmit to enhance its sales of tours and activities. TripAdmit will provide its white label solution, which includes robust booking software and AI technology for personalised segmentation, offering a secure end-to-end booking experience. Passengers will have access to over 300,000 experiences in more than 100 countries, allowing them to choose and book tours and activities in their desired destination.
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Hotels & Hospitality News:
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Turkish Airlines, a leading player in the aviation industry with its sustainability-focused initiatives, has been awarded the title of “Most Sustainable Flag Carrier Airline” by World Finance
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IHG Hotels & Resorts has launched its newest campaign, ‘Meet How You Meet’ to boost meeting bookings with benefits such as complimentary rooms and upgrades at IHG Hotels & Resorts across Southeast Asia. Event planners can choose from tailored offers based to a minimum spend. The ‘Meet How You Meet’ campaign delivers 121 custom-built offers from IHG MICE hotels and resorts across Southeast Asia. |
Cruises:
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Princess Cruises and Xponential Fitness’ renowned Pilates brand, Club Pilates, have joined forces to create a unique experience called ‘Club Pilates at Sea: An Alaska Retreat’. This special cruise, taking place from September 2nd to 9th, 2023, is designed for fitness enthusiasts who want to combine their passion for Pilates with a thrilling adventure.
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AIDA cruises roll out onboard Wi-Fi using Starlink Technology Princess Cruises and Xponential Fitness’ renowned Pilates brand, Club Pilates, have joined forces to create a unique experience called ‘Club Pilates at Sea: An Alaska Retreat’. This special cruise, taking place from September 2nd to 9th, 2023, is designed for fitness enthusiasts who want to combine their passion for Pilates with a thrilling adventure. |
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Asia Cruise Awards honour Resort World Cruises Princess Cruises and Xponential Fitness’ renowned Pilates brand, Club Pilates, have joined forces to create a unique experience called ‘Club Pilates at Sea: An Alaska Retreat’. This special cruise, taking place from September 2nd to 9th, 2023, is designed for fitness enthusiasts who want to combine their passion for Pilates with a thrilling adventure.
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Retail & F&B:
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Yum! Brands advances ongoing data strategy to enhance customers’ digital experiences Treasure Data selected as customer data platform to drive more personalized digital interactions to millions of diners by delivering the right offer at the right time |
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Walgreens is making efforts to satisfy its loyal customers as they face the challenge of rising prices. The pharmacy chain recently announced a special event called “myW Days” exclusively for members of its myWalgreens program. Taking place from July 23 to 29, this weeklong event will provide rewards and savings on all purchases made in-store, online, and through the Walgreens app. Since its launch in 2020, myWalgreens has become America’s largest free-to-join health and wellness loyalty program. |
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Restaurants are using customer data to personalize the dining experience in order to compete for customer loyalty. As part of this effort, many restaurants are planning to incorporate item-level receipt data into their analytics. Tattle, a restaurant customer experience platform, recently introduced a receipt-scanning feature that allows eateries to enhance their data analysis by capturing detailed information about individual menu items. |
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Taco Bell revives beloved coin drop game virtually A restaurant staple of the 2000s, a new version of the nostalgic Coin Drop game will launch in the Taco Bell mobile app giving Rewards members a chance to give back and win big.
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ComfortDelGro and FairPrice to link loyalty programmes in new partnership ComfortDelGro (CDG) and FairPrice Group have announced a collaboration to link their rewards programs, allowing customers to consolidate their spending on daily essentials and access tiered benefits. CDG’s private mobility group and FairPrice’s NTUC Link have signed a memorandum of understanding to facilitate this partnership. Initially, the focus will be on offering loyalty benefits, but there are plans to provide joint door-to-door experiences related to transport and daily essentials in the future, according to CDG Zig CEO Stephen Chow. |
Transport, Fuel Retail:
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Suncor says unauthorized party obtained Petro-Points members’ basic contact data. Canadian energy firm Suncor Energy (SU.TO) on Thursday said that due to a cyber security incident on June 21, unauthorized party obtained Petro-Points members’ basic contact information. |
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PDI and Shell Launch New Loyalty Tier, Platinum Status, for Fuel Rewards® Program On July 17, PDI, the convenience retail technology company powering the Fuel Rewards® program, and Equilon Enterprises LLC, dba Shell Oil Products US (“Shell”), will officially launch the new Fuel Rewards loyalty tier, Platinum Status. The latest addition to the Fuel Rewards program at Shell lets customers who qualify for Platinum Status save 10 cents per gallon on every fill-up and offers double the savings when shopping on select products called “In-Store Rewards” in Shell convenient stores. |
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Uber One has recently been launched in Sri Lanka, becoming the first South Asian market to introduce Uber’s exclusive global membership program. The introduction of Uber One in Sri Lanka aims to enhance the value proposition for loyal Uber customers by providing them with discounts and exclusive experiences across the platform.
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Payments, Finance, Insurance, Wealth Mngm & Social Media:
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Ascenda unveils expansion of OCBC partnership to grow bank’s premium rewards offering The comprehensive premium rewards proposition sets out to enhance OCBC’s credit card offerings, underpinning a drive to boost acquisition and engagement amongst high-value customers. Building on the thriving success of the Travel with OCBC platform – which provides OCBC cardmembers a hassle-free digital experience to book flights, hotel stays, and car rentals using OCBC’s reward currencies – Ascenda is now enabling the bank to elevate its aspirational rewards offering and introduce valuable new redemption options.
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TikTok Takes launches subscription services in Brazil and Indonesia TikTok is reportedly entering the music streaming market with a new subscription platform, aiming to capture consumers’ spending on music. The company has introduced “TikTok Music” in Brazil and Indonesia, allowing users to play, download, and share tracks while syncing their accounts with their existing TikTok profiles. Although there is no confirmation, it is likely that TikTok plans to expand this service to other countries, potentially including the United States.
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The program will be available for customers from Canada on July 7th, 2023, for US users from July 26th, 2023 then for over 10 million customers from the rest of the world. |
Loyalty Solutions & Technologies:
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SRM (USA) launches Key Moments™, an engagement and retention platform SRM (Strategic Resource Management), an independent advisory firm serving financial institutions across North America and Europe, announced the availability of Key Moments™, an engagement and retention platform enabling financial institutions to own the payment moment and enhance the overall in-app experience for bank customers and credit union members. |
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Versus unveils VersusLM, a powerful AI constellation for interactive content creation The VersusLM AI is integrating directly with VersusGame’s flagship product, MiniGames, providing VersusGame customers and partners with a progressive model to generate contextually relevant content from any subject, topic, editorial and media format without any additional workload. |
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PN Media Joins SmartMedia Technologies, Leading Web3 Engagement and Loyalty Provider SmartMedia Technologies (SMT), the Web3 engagement and loyalty platform the future is being built on, announced today the integration of PN Media, a renowned digital marketing solutions consultancy for advertising and marketing agencies founded by digital marketing & ad-tech veteran Paula Novacki. This strategic integration marks a significant milestone for SMT, empowering their clients with a wider range of paid media strategy and consulting expertise while offering PN Media’s existing clients access to a comprehensive suite of services, including DSP licensing, Web3 services, and strategic growth services. |
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Sojern Acquires VenueLytics to Bolster its Platform for the Hospitality Industry The VersusLM AI is integrating directly with VersusGame’s flagship product, MiniGames, providing VersusGame customers and partners with a progressive model to generate contextually relevant content from any subject, topic, editorial and media format without any additional workload. |
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Deloitte Touche Tohmatsu India LLP and Capillary Technologies announce strategic alliance
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People & Appointments:
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Designer Brands Inc. Names Laura Denk as President of DSW Designer Shoe Warehouse Designer Brands Inc. (NYSE: DBI) (the “Company” and “Designer Brands”), one of the world’s largest designers, producers, and retailers of footwear and accessories, today announced that Laura Denk has been named President of DSW Designer Shoe Warehouse (“DSW”) and Executive Vice President of Designer Brands, with her appointment to be effective as of July 24, 2023. |
Source: GLO
