GLO FEATURED

GLO Weekly: Global Loyalty & CX News 11.08.2023 (Week 32)

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GLO Interview: Mr. Ali Bin Zayed, EmCan Loyalty / Emarat, UAE on EmCan launch, vision and technologies (Episode 1 of 2)

EmCan Loyalty • EmCan “perfect customer” • Main goal and motivation behind the launch of the EmCan • EmCan solution provider, technologies used and key features • EmCan program structure, tiers and benefits • Which personalisation, gamification, or other CX features you have implemented?

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GLO Interview: Mr. Ali Bin Zayed, EmCan Loyalty / Emarat, UAE on EmCan launch strategy, partnerships, expansion plans and vision (Episode 2 of 2)

EmCan Launch – biggest challenges & advice to companies looking to launch loyalty programs • EmCan approach to building partnerships and an ecosystem • On expanding the program outside of the UAE • What differentiates EmCan in MENA • Vision for EmCan in the next 3-5 years • If you had 1 million points, How would you spend 1 million EmCan points • What loyalty feature or service would you invent if you had a magic wand • Advice to your younger self.

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Attend World Aviation Festival 2023 as GLO member for FREE or with 25% discount! 

GLO Airlines & Airports members get Free Entry.

All other members have 25% discount off list price.

Please contact us for member discount code.

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ITA Data Release: May 2023 Total International Travel Volume: Visitor Arrivals to the United States up 26%

In May 2023, International Visitor Arrivals to the United States Totaled 5,369,628, an Increase of 26% Compared to May 2022. U.S. Citizen Outbound Travel Departures from the United States Totaled 8,447,652 in May 2023, an Increase of 24% Compared to May 2022.

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ANA Announces Carbon Dioxide Removal Purchase from 1PointFive

ANA has become the first airline in the world to sign a purchase agreement with 1PointFive for carbon dioxide removal (CDR) credits enabled by Direct Air Capture. This purchase aims to further diversify the ANA Group’s decarbonization methods to achieve carbon neutrality by 2050. 

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Turkish Airlines carried 8.6 million passengers with an increase of 9% in July 2023

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British Airways takes its Inflight Entertainment to new heights with double the amount of content now available on board

British Airways has doubled the amount of content available for customers to watch on its inflight entertainment system since the start of the year. The airline now has more than 70 complete boxsets and 20 franchises available on its flights across every cabin, offering more choice for customers when they travel.

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Emirates unveils its stylish Bulgari amenity kits for the Autumn/Winter season

Emirates is unveiling its new collection of stylish Bulgari amenity kits for the Autumn/Winter season in First and Business Class. The range features new colour palettes and new fragrances, along with a keepsake mirror, and a myriad of thoughtful amenities for passenger comfort – onboard select routes and long-haul flights now.

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Emirates cabin crew numbers cross 20,000 and counting

Emirates’ cabin crew team recently crossed a milestone and are now 20,000-strong, as the airline continues to recruit cabin crew globally to meet its planned growth trajectory. Since 2022, the airline has hosted recruitment events in 340 cities across 6 continents – truly reflecting the diversity of its cabin crew team and the destinations it serves.

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São Paulo-Los Angeles: Delta and LATAM inaugurate the Joint Venture’s first route in the Brazilian market

Route operated by LATAM is the only direct route between Brazil and Los Angeles and will allow connections with Delta to more than 20 destinations in the US, including San Francisco, Las Vegas and Seattle.

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Delta Air Lines, Kenya Airways expand partnership to offer more travel options across US and Africa

Delta Air Lines and Kenya Airways PLC are expanding their strategic partnership to include Kenya Airways’ nonstop Nairobi-to-New York service, effective Aug. 5, 2023. The expanded partnership also offers customers more travel options within the U.S. and Africa, with 31 additional single connect destinations in Africa and another 57 across the U.S. and Canada.

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Virgin Australia partners with What Ability to create amazing experiences

Virgin Australia has teamed up with What Ability, a leading National Disability Insurance Scheme (NDIS) provider, to help deliver happiness for people living with disabilities across Australia.

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Scandinavian Airlines Traffic Figures – 2.4 million passengers traveled with SAS during July 2023

2.4 million passengers traveled with SAS during July, the highest monthly passenger figure since before the pandemic. The number of passengers increased with 82 percent compared to the same month last year, which was negatively impacted by the pilot strike.

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Southwest Showcases 25 Years of Adopt-A-Pilot with Display at Dallas

This year marks the 25th anniversary of Adopt-A-Pilot®, a signature Southwest Airlines® program that has inspired more than half a million fifth graders through science, technology, engineering, and mathematics (STEM)-centered activities, connecting Southwest® Pilots with classrooms to engage students in aviation-related lessons.

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Ryanair Launches Twilight Bag Drop At Manchester Airport

Ryanair, UK’s No.1 airline, has announced a new twilight bag drop service at Manchester Airport, further improving its customers’ travel experience this summer. Available now, this service will enable passengers travelling on early morning flights up to 8:00 am to drop their checked bags at Manchester Airport the evening before their flight (between 7:00 pm – 10:00 pm) further easing their airport journey on their day of travel.

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THAI and Turkish Airlines Agree to Major Strategic Collaboration

Chai Eamsiri, THAI CEO, said: “This cooperation would enhance the efficiencies of THAI and Turkish Airlines in terms of connectivity and route network. Our customers will be able to conveniently travel between Thailand and Türkiye as well as on to Europe and other points in Asia, making full use of the extensive networks offered by THAI and Turkish Airlines.”

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United Airlines is tapping into robotics and automation to enhance CX and traveller journey

United exploring innovative baggage handling, autonomous baggage carts, robotic solutions for loading and unloading bags, and automated aircraft pushback systems with aim to identify solutions that work best for both United and the broader aviation industry. Ongoing robotics initiative involves United’s partnership with WHILL to enhance accessibility in airport terminals using autonomous personal mobility devices to cater to travelers with mobility challenges or injuries.

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Latvia and Serbia’s capital cities join British Airways’ Flight Network offering customers even more choice, with return fares from just £73

Riga in Latvia and Belgrade in Serbia are among the latest additions to British Airways’ short-haul route network Milan Linate re-joins London City’s network while San Sebastian is extended into the winter Heathrow operations to Ljubljana and Istanbul’s Sabiha Gökçen Airport have also been extended into the winter to become year-round destinations

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Malaysia Aviation Group’s Airlines to Provide More than 18,000 Additional Seats for Hari Raya Travels

Malaysia Aviation Group (MAG)’s airlines, comprising Malaysia Airlines, Firefly, and MASwings will be allocating over 18,000 additional seats during the upcoming Hari Raya peak travel period to accommodate the expected domestic travel surge beginning 18 April to 1 May 2023 and ensure customers are reunited with their loved ones. This is on top of the additional 20,000 seats launched on 29 March 2023 which are currently almost fully sold out.

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Alaska Airlines teams up with Mountain Collective for new ski pass partnership for Mileage Plan members

Mileage Plan members who opt for a season pass through The Mountain Collective will find themselves rewarded with 5,000 bonus miles and an extra day on the slopes at a resort of their choosing. For those with elite Mileage Plan status, an additional windfall of 5,000 bonus miles awaits, totalling an impressive 10,000 bonus miles. 

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Ethiopian Recognizes Travel Agencies

Ethiopian Airlines Group, the fastest-growing global airline brand and the continent’s largest airline brand, has recognized travel agencies in an event held at Skylight Hotel on August 6, 2023. Ethiopian has rewarded the top three travel agencies in eight different categories based on their performance from January to December 2022.

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Singapore Airlines To Boost Services Across Network In 2024 Northern Summer Season

Singapore Airlines (SIA) will ramp up services to destinations across its network during the Northern Summer 2024 operating season (31 March 2024 to 26 October 2024), supporting the strong demand for air travel to its key markets.

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Japan Airlines Announces Sustainable Challenge Flights during the UN SDG Summit period

The JAL Group aims to achieve net zero CO2 emissions by 2050 and to replace 10% of its total fuel load with Sustainable Aviation Fuel (SAF) by 2030. On these flights, approximately 11% of the total fuel load will be replaced with SAF, and carbon credits will be used to achieve net zero CO2 emissions. Customers will also experience initiatives to reduce environmental impact through the effective use of resources, improvement of accessibility, DEI, and regional revitalization.

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Saudia launches new route to Beijing in collaboration with the Air Connectivity Program

SAUDIA has launched its first direct flight to Beijing, China, in collaboration with the Air Connectivity Program (ACP). This milestone falls in line with Saudi Aviation Strategy, which recognizes the importance of air connectivity in targeting key markets, such as China, and accommodating increasing demand from international tourists seeking to discover the treasures of Saudi Arabia.

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Delta adds 35K seats to largest-ever Latin American and Caribbean winter schedule

This growth translates to a 30% increase in available seats compared to last year’s winter season, with added frequencies to nine destinations in the region including Guatemala and Liberia, Costa Rica, in Central America, as well as San Juan, Puerto Rico.

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Caribbean Airlines expands connectivity with increased capacity to St Marten

Caribbean Airlines, the leading airline connecting the Caribbean, announces the expansion of its services between Trinidad and St. Maarten. This is in keeping with one of the core elements of the company’s Welcome Home campaign, to improve connectivity and foster closer links within the region.

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Iberia continues to share joy with the Make A Wish Foundation

Since 2001, when Iberia began to work with Make A Wish to fulfil the dreams of seriously ill children, more than 300 dreams have come true.

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Korean Air vows to support athletes with disabilities

Korean Air recently hired 17 athletes with disabilities and will support their training and participation in competitions.

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All aboard as Delta people take part in Amsterdam’s colorful Canal Parade to celebrate Pride

Delta Air Lines’ appearance at Amsterdam’s Canal Parade showcased the airline’s ongoing commitment to diversity, equity and inclusion. Delta supports the LGBTQ+ community and values the differences that make it stronger as a company.

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China Airlines Sustainability Demonstration Flight Improves Carbon Reduction Performance by 1500% and Wins Two Accolades

China Airlines, the Taiwan-based carrier, took part in the second The Sustainable Flight Challenge (TSFC) held by SkyTeam. This outstanding performance was recognized by SkyTeam with the award for “Best Inflight Supply Chain” and “Best Adopted Solution.”

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The Cathay Group continues to invest in the Hong Kong international aviation hub with intention to purchase up to 32 new single-aisle Airbus aircraft

Re-affirming its commitment to delivering an enhanced flying experience for its customers, The Cathay Group has announced its intention to purchase up to 32 Airbus A321neo and A320neo aircraft as it continues to invest in expanding and modernising its fleet, and growing flight connectivity at the Hong Kong international aviation hub. This will bring the Group’s new aircraft deliveries to up to more than 70.

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Historically strong July for Norwegian

In July, Norwegian had 2.3 million passengers. The load factor was 92.4 per cent. Capacity was at its peak for the current year and 12 per cent higher than July last year. Continued bookings throughout the month made by travel hungry Nordic customers contributed to making this a historically strong July.

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Lufthansa Group calls on Master graduates to apply to be Green Mobility Trainees

Developing solutions for a more sustainable aviation and thus actively shaping the future of the Group: The Lufthansa Group offers this and much more with the “Green Mobility Trainee” program. 

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Cathay Cargo receives IATA’s CEIV Lithium Batteries accreditation in the air and on the ground

The CEIV quality-assurance adds to Cathay Cargo’s existing, industry-leading mitigations for lithium-ion battery shipments. 

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SkyTeam’s Santiago Lounge now welcoming Priority Pass members

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Changi introduces pay hot desking zones in parternship with JustCo

Flexible workspace provider JustCo has announced a new collaboration with Changi Airport Group (CAG) to introduce the first pay-per-minute co-working center in an airport in Asia. Located at Changi Airport Terminal 3 (T3), the JustCo Changi Airport T3 will be the inaugural JustCo facility to provide 24/7 co-working access..

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Delta will contribute $250,000 to the American Red Cross in support of Hawaii wildfires disaster response and relief efforts

Delta customers can support relief efforts for the Hawaii fires by donating through Delta’s Customer Microsite, in partnership with the Red Cross. Donations will go toward immediate relief needs.

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Air Cargo Contraction Eases in June

The International Air Transport Association (IATA) released data for June 2023 global air cargo markets showing the smallest year-over-year contraction in demand since February 2022.

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Wyndham and LuxUrban Ink Deal to Expand Trademark Collection Portfolio in the U.S.

16 LuxUrban hotels across New York, Washington D.C., Miami, New Orleans and Los Angeles to join Wyndham’s Trademark Collection, with the opportunity for additional hotels to join thereafter. LuxUrban will continue to manage hotels as they join the industry’s #1 hotel rewards program and leverage Wyndham’s best-in-class sales, marketing, technology and distribution platform. 

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Super 8 by Wyndham Celebrates 50 Years of Super Stays, Taps Celebrity Stylist Kim Kimble to Help Road Warriors Get a Fresh New Look

America’s trusted roadside brand embarks on an epic eight-city road trip while helping some of its most loyal guests—truck drivers—get road ready for the journey ahead

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Radisson Hotel Group opens first Radisson RED in Eastern Europe in the heart of historic Tbilisi, Georgia

The first Radisson RED hotel in Eastern Europe has arrived in Tbilisi, Georgia. Situated in a 100-year-old former post office building on the iconic Davit Aghmashenebeli Avenue, Radisson RED Tbilisi blends culture, history, and contemporary design. The hotel is also a culinary destination thanks to its modern and cozy Posta Restaurant & Bar which fuses Georgian, Asian, and international flavors, and serves as a social hub with unique style, dynamic atmosphere, and friendly service.

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Hyatt and Hongkong Land Announce Plans for new lifestyle hotel Hyatt Centric East CBD Chengdu

Expected to open in 2025, the hotel’s opening in the capital of Sichuan province will mark the entry of the Hyatt Centric lifestyle brand into China’s southwest region. Hyatt’s thoughtful expansion of the Hyatt Centric brand further bolsters Hyatt’s commitment to enhancing its lifestyle portfolio in more sought-after leisure destinations.

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Meliá Hotels International continues its growth in Mexico with the new Me by Meliá hotel in San Miguel de Allende

In two years, Meliá will have doubled its presence in Mexico: from seven hotels to 14. The new ME, currently under construction, is expected to open in 2025. It will have 140 exquisitely designed rooms and all the signature attributes of ME by Meliá, which blends an avant-garde lifestyle with a distinctive service for the most experienced travellers.

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Sheraton grows brand in China and Japan

Sheraton Hotels & Resorts has continued to expand in the Asia Pacific region with the addition of five new properties, four of which are to be located in China (Rizhao, Ninghai, Beihai and Chengdu) and one in Kagoshima in Japan. In total, there are now 13 builds and refurbishments in the region. 

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Fairmont Ramla Serviced Residences Riyadh, Fairmont’s first serviced residences in KSA, is now open to the public

Fairmont Ramla Serviced Residences Riyadh, Fairmont’s first serviced residences in KSA, is now open to the public. Standing tall with its magnificent 35 floors, the property graces Riyadh’s skyline as a symbol of opulent living, offering an unparalleled experiences and lifestyle.

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Four Seasons Hotel Jakarta Unveils Indigenous Indonesia Afternoon Tea “Pesona Rempah” in Collaboration with Javara Indonesia

A contemporary homage to the archipelago’s timeless flavours

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Mimo Restaurant And Bar Unveils Expanded Menu Of Authentic Italian Comfort Food At Four Seasons Hotel Nashville

The flagship restaurant of Four Seasons Hotel Nashville rolls out the next evolution of the menu, featuring authentic Italian comfort food, scratch-made pastas, and shareable selections

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IHG Hotels & Resorts expands presence in the UAE with a new voco hotel in Sharjah

Signing of voco Sharjah marks the company’s debut in the Emirate and will offer premium hospitality experiences to guests visiting the city

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Four Seasons Hotel Prague Is Launching “Room With A View,” A New Short Stories Campaign

The campaign Room with a View highlights the hotel’s unique riverside location, showcasing stunning vistas guests can enjoy from their rooms and terraces. It also symbolizes the windows Four Seasons Hotel Prague opens to the best experiences the city has to offer, connecting guests to the pulse of the urban life.

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Four Seasons Hotel Macao X Helena Rubinstein Afternoon Tea

A celebration of timeless luxury and classic elegance in beauty and hospitality. This summer, Four Seasons Hotel Macao presents a unique and sumptuous afternoon tea set at Xiao Ting, collaborating with Helena Rubinstein, a premium skincare brand synonymous with heritage, luxury, and cutting-edge innovation.

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“Swim” With Mantas In The Maldives’ First Hologram Room At Four Seasons Resort Landaa Giraavaru

Four Seasons Resort Landaa Giraavaru offers a dry “underwater” experience with mantas and other sea creatures for the whole family. 

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Lotte Hotels & Resorts opens first overseas property in Vietnam

Lotte Hotels & Resorts, South Korea’s largest hotel group, inaugurated its first overseas hotel under the brand name L7 Hotels by Lotte West Lake Hanoi. This new hotel is situated in the heart of Hanoi’s Tay Ho district and is part of the Lotte Mall West Lake Hanoi, the largest mall complex in Vietnam, occupying an expansive area of 353,700 square meters.

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Four Seasons Hotel Jakarta Unveils Indigenous Indonesia Afternoon Tea “Pesona Rempah” in Collaboration with Javara Indonesia

A contemporary homage to the archipelago’s timeless flavours

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Noe at Four Seasons Resort Oahu at Ko Olina Celebrates Italy’s Changing Seasons with a New Menu Inspired by Culinary Traditions

Noe, the award-winning Italian restaurant at Four Seasons Resort Oahu at Ko Olina, unveils its latest culinary masterpiece: a new menu that draws inspiration from the changing seasons in Italy.

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ONYX announces the opening of Amari Raaya Maldives

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Minor Hotels Wins 19 Top Accolades in Tripadvisor ‘Best of the Best’ Awards

Minor Hotels, one of the world’s largest hotel owners and operators, has secured more than 270 awards at the Tripadvisor Travellers’ Choice 2023 awards, including 19 prestigious ‘Best of the Best’ accolades that recognise the top 1% of listings on the site.

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Four Seasons Resort Bora Bora Introduces Its Hiroa Tumu Cultural Program

Acclaimed South Pacific resort now offering guests an array of cultural experiences to enhance their stay and appreciation of local tradition

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Thompson Hotels Unveil ‘A Taste of Thompson’ Dinner Parties, Inviting Guests and Locals to Curate and Host Intimate Soirées

From exclusive menus and festive décor to carefully selected music and interactive entertainment, hosts can tap into the expertise of each property’s culinary, mixology and event specialists to design every detail to perfection, setting the mood for a lively and memorable gathering for 6-20 special party guests.

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Grubhub and Sonesta Partner to Bring Mobile Ordering to Sonesta ES Suites and Simply Suites Hotels

With this partnership, guests at Sonesta ES Suites and Sonesta Simply Suites will be able to explore the flavors of local communities through access to Grubhub’s network of more than 365,000 restaurants and convenience offerings. Guests will be able to order on Grubhub via geolocation and QR codes around each property that take them directly to the Grubhub Marketplace.

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Hyatt Reports Second Quarter 2023 Results

System-Wide RevPAR Expanded 15% Generating Record Total Fee Revenue Net Rooms Growth Increased to 6.9%

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IHG Hotels & Resorts: Interim Results for the year to 30 June 2023

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Hyatt Shares Environmental and Social Impact Reporting, Eclipses Critical DE&I Goals and Sustains Momentum with Key 2023 Initiatives

From a pilot program to reduce food waste in Asia Pacific to engaging hotels on the use of renewable electricity in the United States and Europe, Hyatt teams across the globe are accelerating efforts toward Hyatt’s 2030 environmental goals – focused on areas of climate change and water conservation, waste and circularity, responsible sourcing and thriving destinations.

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Expedia Reports ‘Tremendous Momentum’ in B2B Segment

Expedia is experiencing “tremendous momentum” in its B2B business, according to Expedia Group Vice Chairman and CEO Peter Kern. During the company’s quarterly earnings call on Thursday (Aug. 3) it was reported that the B2B segment of the business saw 32% revenue growth year over year in the second quarter.

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Trip.com Group partners with Penang

Trip.com Group and Penang Global Tourism have signed a new MoU that enhances their marketing partnership. The deal raises Penang’s profile on the Trip.com Group’s platforms – such as Trip.com and Ctrip building awareness to boost inbound tourism to Penang and accelerating bookings over the next three years.

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MSC Cruises opens sales for winter 2024/25 season with more than 150 global sailings now available to book

MSC Cruises, the world’s fastest-growing cruise line, has opened sales for a huge range of its highly anticipated Winter 2024/25 season sailings. Offering an array of incredible itineraries across various destinations, the line  continues to provide unforgettable experiences for curious travellers. From established favourites to new hotspots, short mini-cruises to enriching long cruises, the varied options span across hemispheres, ensuring there is something for everyone. 

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DFS (Asia, Beauty): Event of the Year includes innovative customer experience including AR mirrors and exclusive loyalty deals

DFS has partnered with 15 iconic, global luxury brands to bring customers the shopping experience of the year at all its participating stores. Innovative experiences include AR mirrors; a one-of-a-kind AI-driven perfume selection; and exclusive, limited time products available for purchase. Customers can also find exclusive deals and perks online, and through The DFS CIRCLE app. 

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IKEA Mexico names Havas Hoy as creative agency of record

After a competitive pitching process, IKEA Mexico has selected Havas HOY as its creative and digital agency of record to lead and develop its upcoming campaigns and digital content. As a leader in the home goods market, IKEA Mexico is recognised for its innovative, simple approach to interior design and immersive digital and shopping experiences worldwide.

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John Lewis Partnership Accelerates Technology Transformation with £100m Agreement with Google Cloud

This collaboration marks a significant step forward in the John Lewis Partnership’s digital transformation of its much loved brands, John Lewis and Waitrose, and its ambitions to provide customers with even more tailored and personalised experiences.

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REVOLVE (Retail, USA) uses customer rewards to compensate for delayed shipping

Considering consumer sentiments and the state of shipping and returns, online retailer REVOLVE has introduced incentives to encourage customers to opt for deferred shipping instead of the standard two-day air shipping. Customers who choose the longer shipping option are rewarded with loyalty points, encouraging enrollment in REVOLVE’s loyalty program across its various eCommerce platforms.

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Big Island Coffee Roasters Opens Flagship Cafe, Tasting Room and Roastery in Hilo, HI

Big Island Coffee Roasters, renowned for its variety of handcrafted Kona & Hawaiian coffees, Espresso Bites, and direct-to-consumer subscriptions, has announced the opening of its flagship cafe, tasting room, and roastery on Hawai’i Island this month.

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CommerceHub partners with Miravia to provide an ecommerce ecosystem for buyers, sellers & creators

With its implementation of CommerceHub’s unified commerce platform, Miravia has access to CommerceHub’s robust and comprehensive ecommerce solution, empowering connections to tens of thousands of brands that can now sell and promote their products on the Miravia marketplace. The integration will power Miravia’s mission to become the everyday ecommerce ecosystem where brands, buyers and creators connect.

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Attain Partners with Magnite to Introduce Real-Time Sales Measurement for Video Advertising

Attain Partners with Magnite to Introduce Real-Time Sales Measurement for Video Advertising. Magnite will provide video buyers with measurement capabilities based on Attain’s real-time commerce data. The capabilities are initially launching to clients leveraging Magnite’s ClearLine offering, a self-service solution that provides buyers direct access to premium video inventory.

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Kum & Go (fuel retail, USA) launches upgraded app and rewards program

The platform is updated to offer an improved online shopping experience, including a redesigned personalized interface, as well as additional features like shopping suggestions and other enhancements.

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Networld Media Group Launches Rewards That Matter Website

Networld Media Group, which owns a number of B2B websites in the restaurant, technology and retail spaces, has launched its first consumer website, Rewards That Matter, along with associated social media accounts on Facebook and Instagram. The site launched on August 1, 2023.

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Acadia Federal Credit Union Drives New Efficiencies by Centralizing Member Service on the Glia Interaction Platform

Known for its highly personalized service, Acadia wanted to deliver digital options that could enhance the member experience and enable remote support, while staying true to its service roots.

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Galileo’s AI-Driven Intelligent Digital Assistant Cyberbank Konecta Enhances SoFi Member Experience

SoFi Integrates Galileo’s Conversational AI Into Personal Finance App to enhance member experience. 

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Homely Secures Investment from UST to Launch Innovative Homebuyer Platform

Praveen Prabhakaran, Chief Delivery Officer, UST, said, “We are pleased to join forces with Homely, a truly innovative brand that is using technology to offer modern solutions to longstanding problems within the UK property market. This is truly aligned to our core mission of Transforming Lives and we look forward to playing a significant role in enriching and enabling the homeownership journey.”

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Virgin Active To Launch Comarch-Powered Loyalty Program

The launch of the new Virgin Active App and Virgin Active Rewards program looks to make a healthy lifestyle more accessible for members. Virgin Active now rewards members with a fully integrated rewards program in the new app.

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Launch Loyalty announces Affinity partnership with the ADSO to offer membership plan administration to Group Dental Practices

The affinity partnership expands accessibility of Launch Loyalty’s customizable membership plan solutions to ADSO member dentists, helping them to grow their business without the administrative burden.

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Gamification Market to grow by USD 34,704.87 million from 2022 to 2027

The increasing implementation of a customer-centric business model is notably driving market growth.

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Five9 Awarded by Frost & Sullivan for Empowering Exceptional Customer and Agent Experiences through its VoiceStream APIs

Five9 VoiceStream solves substantial integration problems and enables a flourishing application diversity.

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Kognitiv announces sale of hospitality technology business to Valsoft Corp.

This transaction further streamlines Kognitiv’s operations, allowing the company to focus on its core capabilities and compelling product roadmap of customer data intelligence and activation products powered by AI and machine-learning.

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Kore.ai Study Shows that the Latest AI-Driven Intelligent Virtual Assistants can Boost Agent Loyalty, Productivity & Job Satisfaction

New research from Kore.ai, the world’s leading enterprise AI company providing conversational and generative AI platforms and solutions, has revealed a growing acceptance for AI-powered virtual assistants among contact center agents. The findings from a recent survey of contact centers worldwide indicate that the agents are increasingly endorsing the use of intelligent virtual assistants (IVAs) as it helps in enhancing results, improves productivity, and ensures better job satisfaction.

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Golden Section invests in SocialLadder, a Creator Management Platform that enables brands to mobilize brand ambassadors and influencers

Golden Section invests in SocialLadder, a Creator Management Platform that enables brands to mobilize brand ambassadors and influencers. Through this innovative approach, brands can leverage the power of genuine user-generated content and drive organic growth through word-of-mouth marketing. The platform has successfully engaged thousands of ambassadors, allowing brands to establish authentic connections with their target audiences while driving measurable results.

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PwC 2023 Trust Survey Demonstrates that Trust is Essential to Business

According to PwC’s 2023 Trust Survey, business leaders, consumers, and employees overwhelmingly agree on the importance of trust in business. In fact, 91% of business executives believe that their ability to build and maintain trust directly impacts the bottom line. Some significant findings from the report indicate that consumers highly value actions such as data protection, prompt resolution of concerns, and a consistent customer experience. For employees, key trust-building actions include appropriate pay, data protection, clear communication, and flexibility.

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Making it Personal: How Item-Level Data Drives Customer Loyalty

The 2023 report “Meeting the Need for Item-Level Receipt Data: Next Steps in Receipt Data Adoption”, produced by PYMNTS in collaboration with Banyan, demonstrated that 88% of firms believe the most important impact data can have is on personalisation – specifically tailored offers and rewards.

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Barclays Report: 2023 US Travel Rewards and Loyalty Report

Inflation Is the Primary Reason for People Putting off Travel. Rising costs for flights, lodging, ground transportation, and dining due to inflation is the top reason why travelers have been less likely to take trips over the past five years, surpassing concerns about health risks or cancellations. Points Make it Possible – Getting the Most out of Loyalty and Rewards 

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NCSolutions Advertising report: Five Keys to Advertising Effectiveness: Creative, Brand Loyalty, Targeting, Reach, Recency

To help quantify the value of sales effect of brand loyalty, the study looked at the depth-of-repeat among brand buyers. This advertising metric measures the number of consecutive times a household bought a brand when purchasing in a particular category. The study found that brands with the highest levels of consumer loyalty had twice the incremental sales as brands with average or low loyalty levels.

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Turkey Loyalty Market report: Turkey to Witness Impressive Growth at 12.7% CAGR, Reaching US$1,209.2 Million in 2023

According to the publisher, loyalty market in Turkey is expected to grow by 12.7% on annual basis to reach US$1,209.2 million in 2023.  In value terms, the loyalty market in Turkey has recorded a CAGR of 13.0% during 2018-2022.The loyalty market in Turkey will continue to grow over the forecast period and is expected to record a CAGR of 12.3% during 2023-2027. Loyalty market in the country will increase from US$1,073.3 million in 2022 to reach US$1,923.0 million by 2027.

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Mobile-Based Loyalty Programs Propel Canada’s Loyalty Market to $7,228.7 Million by 2027, with 11.8% CAGR Forecast

According to the publisher, loyalty market in Canada is expected to grow by 12.3% on annual basis to reach US$4,628.7 million in 2023. 

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Australia Loyalty Programs Market Intelligence Report 2023: Transforming Shopping Behavior, Boosted by Macroeconomic Environment

The loyalty market in Australia is set to witness remarkable growth, projected to reach US$3,646.4 million in 2023, marking a substantial 12.6% annual increase.

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Loyalty Market in Israel to Witness Robust Growth at 11.8% CAGR, Reaching US$628.8 Million in 2023

Loyalty Market in Israel to Witness Robust Growth at 11.8% CAGR, Reaching US$628.8 Million in 2023.

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Chile Loyalty Market Poised for Strong Growth with 13.0% Annual Expansion, Projected to Reach $686.0 Million by 2023

In value terms, the loyalty market in Chile has recorded a CAGR of 13.3% during 2018-2022.The loyalty market in Chile will continue to grow over the forecast period and is expected to record a CAGR of 12.7% during 2023-2027. Loyalty market in the country will increase from US$606.9 million in 2022 to reach US$1,104.7 million by 2027.