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00:00 Introduction 01:34 About real-time personalisation 04:41 Main challenges in implementing real-time personalisation 05:47 Main KPIs for measuring success 08:58 Use of AI and data analytics 10:59 Future opportunities for growth and innovation 12:48 Main focus for Plusgrade in 2025 14:03 The million points question 14:44 Magic Wand 15:33 Advice…
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