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GLO VIDEO / Loyalty Predictions 2023: Loyalty features and technologies that are in focus in 2023, Episode 16 (Full Interview)

Ben Lipsey, Head of Flying Blue, Air France - KLM:  2023, we're focusing on laying the groundwork for new features that we want to launch through 23/24. Data is going to be a big focus of ours, creating a consumer 360 model. To give you an example, we're focusing on…