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Home » Articles » GLO Interview: Tamur Goudarzi Pour, Chief Commercial Officer, Swiss International Airlines on CX revamp, view on loyalty and digital transformation

AIRLINES & ALLIANCES
GLO Interview: Tamur Goudarzi Pour, Chief Commercial Officer, Swiss International Airlines on CX revamp, view on loyalty and digital transformation (Full Interview)

by GLO
written by GLO 0 comments

0:00 - on key focus areas 12-18 months ahead 2:26 - on changing CX and balance between "brick & mortar" and digital 4:26 - on importance of CX during disruptions 6:03 - on being part of Miles & More program and building loyalty-based program 8:14 - on partnerships and data…

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