Join GLO to access premium content. Topics covered: 00:30 – on latest trends in Loyalty Programs, CX and customer experience in LATAM • 04:30 – on innovation among LATAM airlines (Aeromexico, LATAM, SKY, etc.) Who is leading innovation? • 06:45 - on loyalty programs launched by LCC and ULCC • 09:45 - on consolidation in LATAM (Aeromexico/Delta, LATAM/Delta, Avianca/GOL, LCCs (Viva/Sky,etc.) • 14:00 - on loyalty for Millennials • 14:45 - one prediction in loyalty in LATAM • 15:45 -best campaign
(Image Source)
GLOTopics covered:
00:00 – Intro
00:30 – on latest trends in Loyalty Programs, CX and customer experience in LATAM
04:30 – on innovation among LATAM airlines (Aeromexico, LATAM, SKY, etc.) Who is leading innovation in CX and Loyalty in LATAM?
06:45 – on loyalty programs being launched by LCC and ULCC
09:45 – on consolidation of 4 groups in LATAM (Aeromexico/Delta, LATAM/Delta, Avianca/GOL/Vamos, LCCs (Viva/Sky,etc.)
14:00 – on loyalty and CX for younger and Millenial generations
14:45 – one prediction in loyalty and FFPs for LATAM
15:45 – best loyalty campaigns in loyalty across LATAM during last 20 years.
17:56 – How would you spend 1 million miles?
18:50 – Which feature you would implement in the loyalty program if had no limitation of time and budget?
19:50 – One advice to the people starting in loyalty and CX.
Source: GLO
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