AIRLINES & ALLIANCES

GLO Interview: Danielle Colla, Amadeus on Transformation in Modern Retailing (Trailer – Free Access)

00:00 Introduction - 01:04 Key takeaways from "Transformation in modern retailing" discussion - 03:20 On Amadeus's customer-centric approach - 10:11 On the importance of journey-mapping - 12:47 On creating a better end-to-end experience for the customer - 14:29 On the value add of retailing transformation

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GLO

00:00 Introduction

01:04 Key takeaways from “Transformation in modern retailing” discussion

03:20 On Amadeus’s customer-centric approach

10:11 On the importance of journey-mapping

12:47 On creating a better end-to-end experience for the customer

14:29 On the value add of retailing transformation

Become a GLO Member to see a full episode and access full transcript here.

Source: GLO