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00:00 Introduction 01:04 Key takeaways from "Transformation in modern retailing" discussion 03:20 On Amadeus's customer-centric approach 10:11 On the importance of journey-mapping 12:47 On creating a better end-to-end experience for the customer 14:29 On the value add of retailing transformation Transcript: 00:00 GLO: Dear Danielle, it is an…
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