Whether it's finalizing a complex purchase, navigating onboarding, or solving an urgent issue, Guided CX empowers agents to step in at the moment of decision – shortening sales cycles, improving resolution rates, and building trust that drives loyalty.
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GLOCloudHesive customers can now leverage Glance’s industry-leading Guided CX for real-time, personal digital interactions
Glance, a leading provider of cobrowse and visual collaboration solutions, announced a strategic partnership with CloudHesive, an AWS Premier Partner known for delivering secure, scalable cloud solutions. As part of this collaboration, organizations using CloudHesive’s contact center solutions can now seamlessly integrate Glance to enhance customer engagement.
Key Benefits of the Glance + CloudHesive Solution:
- Accelerate deal cycles by removing friction at critical moments
- Improve first-call resolution and reduce customer effort
- Guide users through complex purchases or onboarding in real time
- Strengthen trust through secure, face-to-face digital collaboration
- Boost agent productivity and satisfaction
In an era where enterprises must deliver seamless and secure digital experiences without losing the human touch, this partnership bridges that gap. It brings organizations a scalable way to show up at critical customer moments with cloud-based tools to reduce friction in high-stakes interactions.
This partnership follows closely on the heels of the AWS Summit in New York City, where digital transformation was front and center. As companies accelerate efforts to modernize their digital experiences, this collaboration introduces a powerful new approach pairing CloudHesive’s deep expertise in AWS and AI with Glance’s ability to bring real human connection into digital journeys by seamlessly connecting agents and customers in the moment they need help most.
“CloudHesive brings the infrastructure; Glance brings the high-touch human interaction,” said Adam Atwood, VP of Strategic Partnerships at Glance. “Together, we’re helping brands deliver more personal, empathetic, and effective experiences at scale.”
Whether it’s finalizing a complex purchase, navigating onboarding, or solving an urgent issue, Guided CX empowers agents to step in at the moment of decision – shortening sales cycles, improving resolution rates, and building trust that drives loyalty.
Both Glance and CloudHesive are available in the AWS Marketplace, making it easy for Amazon Connect customers to access the benefits of this new partnership.
“At CloudHesive, we’re committed to helping organizations deliver modern customer experiences with the perfect balance of automation and human interaction,” said Patrick Hannah, CTO of CloudHesive. “Our partnership with Glance empowers contact centers to resolve issues faster, close deals more efficiently, and build stronger customer relationships — with the security and scalability of the AWS cloud.”
To learn more, visit glance.cx and cloudhesive.com.
About CloudHesive
CloudHesive is an AWS Premier Consulting Partner and Managed Service Provider specializing in secure, scalable cloud solutions. With headquarters in Florida and offices across Denver, Argentina, Colombia, and Chile, CloudHesive delivers deep expertise in cloud migrations,managed services, application modernization, and advanced contact center transformation through Amazon Connect.
Its flagship platform, ConnectPath CX, is a robust Contact Center as a Service (CCaaS) solution that extends Amazon Connect with advanced self-service, AI, and workforce optimization capabilities—empowering organizations to deliver seamless, omnichannel customer experiences.
As a leader in cloud innovation across North and Latin America, CloudHesive continues to invest in AI, machine learning, and data-driven solutions to help businesses accelerate their digital transformation and achieve meaningful business outcomes.
For more information, visit www.cloudhesive.com.
About Glance
Glance Guided CX™ helps enterprises earn, keep, and grow customers through instant, personal, human-to-human collaboration sessions within their mobile apps, portals, and websites. Glance is easy for everyone and works on any platform or device.
The world’s most recognizable brands trust Glance in moments that matter to build relationships, increase revenue, and boost customer lifetime value. Discover how to create wow-worthy human CX at glance.cx.
SOURCE CloudHesive
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