AI / MACHINE LEARNING

Genesys named a leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service for ninth consecutive year

Genesys®, a global cloud leader in AI-powered experience orchestration, has been positioned by Gartner, Inc., as a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service, for its ability to execute and completeness of vision. This recognition makes Genesys a nine-time Magic Quadrant Leader. Gartner placed…