Truely’s new Pause and Resume feature makes managing eSIM data smarter and fairer for travelers everywhere. With rapid growth in eSIM adoption and rising awareness of hidden costs, Truely is setting a new standard in transparency and user empowerment.

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GLOSingapore-based travel-tech eSIM provider Truely has unveiled a new Pause and Resume feature, giving travelers—especially frequent flyers—unprecedented flexibility to control their data usage. You can now pause your eSIM plan when it’s not needed and resume it at will.
Tackling “Breakage” and the Cost of Roaming
For years, unused prepaid data—or what the industry calls “breakage“—has quietly drained travelers’ wallets and added billions in hidden costs. In fact, roaming alone is expected to generate over US $10 billion in 2024, with unused data contributing to that total.
This wastage isn’t limited to international roaming. Many domestic plans don’t allow unused data to roll over either.
Connectivity issues further compound the problem: research from OpenSignal shows that travelers often receive up to 60% less 5G access than locals—thanks to spotty coverage and how roaming traffic is routed.
What’s New with Truely’s Feature?
Unlike most eSIM providers that offer stop-start abilities in limited circumstances, Truely has made pausing and resuming your plan a core feature for everyone, treating it as a basic customer right.
Key benefits include:
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Pause your plan day by day, as long as you deactivate before the next day begins.
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Resume remaining days anytime during your trip, ensuring nothing goes to waste.
Simon Landsheer, Truely’s Founder & CEO, summed it up:
“Breakage is an issue that has been normalized by the industry for the longest time… If we fix something as small but universal as breakage, we set a precedent for how technology should treat people everywhere: transparently, on their terms, and without hidden losses.”
eSIMs Ready for Growth—and Disruption
This move comes amid a rapidly expanding eSIM market. Juniper Research projects that the number of global travel eSIM users will skyrocket from 40 million in 2024 to over 215 million by 2028—a 440% surge.
Moreover, travel eSIM users pay significantly less for data—an average of $5.50 per GB—compared to $8.57 per GBfor traditional roaming subscribers, representing roughly 35% in savings.
Why This Matters
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Minimizes waste: No more losing money to unused prepaid data.
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Greater control: Tailor data use to your schedule, pause when idle, resume when needed.
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Cost-effective: Helps users avoid inflated roaming charges and pay only for what they use.
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Forward-thinking: Aligns with market trends favoring eSIM flexibility and fair usage.
Source: Truely
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