flyadeal has enhanced its customer offering by introducing a free 7kg cabin baggage allowance on its basic “fly” fare, alongside clearer and more flexible fare bundle benefits. The updates apply across all domestic and international routes and include easier date changes and refunds, reflecting passenger feedback and supporting the airline’s goal of making low-cost travel more convenient and stress-free. (Image: flyadeal)
GLO09 January 2026
flyadeal, Saudi Arabia’s fast-growing low-cost carrier and a subsidiary of Saudia, has introduced a series of customer-focused enhancements aimed at improving convenience, clarity and flexibility across its fare offerings.
At the centre of the update is the introduction of a 7kg complimentary cabin baggage allowance for passengers booking the airline’s most basic and popular fare bundle, “fly”. The move reflects evolving traveller needs, particularly among value-conscious passengers who want the freedom to carry essential items onboard without added costs.
The free hand baggage allowance applies across flyadeal’s entire network, covering all domestic routes within Saudi Arabia as well as international services operated from its main bases in Riyadh, Jeddah, Dammam and Madinah.
Clearer, More Flexible Fare Bundles
Alongside the baggage update, flyadeal is relaunching and promoting its ancillary products to better highlight the differences between its three fare bundles: fly, fly+ and flyMax. The goal is to make fare benefits easier to understand and help passengers choose the option that best suits their travel needs.
Key features across the bundles include:
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Free date changes for fly and fly+ tickets within two hours of booking
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Low service fees for changes made up to 90 minutes before departure
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flyMax benefits, including unlimited free flight changes up to 90 minutes before departure and full refunds on cancellations made up to three days before travel
These enhancements are designed to offer greater peace of mind, particularly for travellers with changing schedules.
Responding to Passenger Feedback
Abdullah Adel Alahmadi, Senior Ancillary and Loyalty Manager at flyadeal, said the updates were shaped directly by customer insights and ongoing surveys. He noted that adding free cabin baggage to the lowest fare allows passengers to book with confidence, knowing they can access ultra-low fares without sacrificing practicality. Improved visibility of fare flexibility, he added, also reduces stress and simplifies travel planning.
Supporting Saudi Arabia’s Aviation Growth
The changes come as flyadeal continues to expand rapidly in line with Saudi Arabia’s Vision 2030 goals, which aim to grow air connectivity, tourism and domestic travel. As one of the Kingdom’s youngest airlines, flyadeal has positioned itself as a key player in making air travel more accessible, while steadily enhancing service quality to compete in an increasingly dynamic regional aviation market.
By combining low fares with added flexibility and clearer value, flyadeal is strengthening its appeal to both domestic and regional travellers — without moving away from its low-cost foundations.
Source: flyadeal / GLO
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