CAREERS & JOBS (LOYALTY & CX)

Expedia Group is hiring: Senior Manager, Partner Incentives Management

Senior Manager, Partner Programs, Incentives & Insights Management

At Expedia Group, the Partner Programs, Incentives & Insights team empowers lodging partners to thrive and grow in our marketplace by driving engagement in innovative programs, optimizing performance incentives, and delivering actionable insights that enhance conversion, efficiency, and trust. Our mission is to create meaningful value for partners and travelers alike; bridging supply and demand through strategic initiatives that amplify business outcomes.

We design and manage targeted programs that enable partners to harness the power of traveler trust signals, price and non-price incentives, and comprehensive distribution solutions. By aligning participation criteria with strategic goals, we ensure these programs deliver measurable and sustainable impact.

With the addition of a dedicated Incentives Management capability, we now also own the end-to-end strategy, execution, and evolution of all supply-facing incentive offers; ensuring they are designed for scale, optimized for ROI, and fully aligned with our commercial objectives and scorecard.

Our diverse portfolio includes industry-leading initiatives such as VIP Access, Premier Host, VR Host Incentives, a growing suite of performance insights and visualizations; and a dynamic incentives portfolio designed to unlock partner potential. Guided by collaboration, data-driven decision-making, and a commitment to partner and traveler excellence, we serve as a trusted resource for partners navigating the complexities of Expedia Group’s marketplace.

What you’ll do

• Own the global management of all supply-facing incentive offers from end to end, ensuring clarity in design, efficient execution, and continuous improvement

• Scale and optimize existing offers by building robust tracking frameworks, performance KPIs, and feedback loops to ensure ROI and partner engagement

• Collaborate closely with Finance to manage budgets, evaluate investment efficiency, and guide decision-making through compelling business cases

• Partner with Performance and Account Management teams to align incentives to supply strategy, TPM scorecard objectives, and commercial goals

• Drive operational excellence in how incentives are launched, tracked, and iterated; across geographies, partner types, and LOBs.

• Identify, test, and propose new incentive mechanisms that improve partner behavior, unlock availability, or drive share shift

• Be the central coordination point across key stakeholders to ensure incentives are well-integrated into program and offer strategy

• Monitor market trends and competitor activity to ensure our incentive portfolio remains differentiated and strategically positioned

Who you are

Incentives & Program Management Expertise

• 7+ years of experience in incentives, commercial strategy, or partner marketing roles; preferably in the travel, tech, or marketplace space

• Strong track record of managing B2B offers or promotions that drive measurable business impact and scale

• Experience developing frameworks to evaluate performance, profitability, and scalability of commercial initiatives

Cross-functional Leadership & Influence

• Proven ability to lead through influence in matrixed organizations; aligning cross-functional stakeholders across Finance, Strategy, Product, and Marketing

• Comfortable presenting to senior leadership and driving alignment through data-backed storytelling

• Experience coordinating complex projects across teams and balancing competing priorities

Analytical & Strategic Thinking

• Strong analytical skills with experience in building business cases, interpreting data, and shaping strategy

• Proactive problem solver who can translate insights into strategic and operational improvements

• Comfortable with ambiguity and able to operate with a test-and-learn mindset

Organizational Agility

• Highly organized, detail-oriented, and capable of juggling short-term priorities with long-term strategy

• Able to move fluidly between strategy and execution, setting a clear vision while ensuring follow-through

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.