Delta Air Lines has launched its new Delta Business website, which will replace Delta Professional with a centralized dashboard for corporate customers. The platform brings together contract performance tracking, loyalty and amenity wallets, operational metrics and self-service tools. U.S. corporate customers will gain access in Q1 2026, with agency functionality rolling out later in 2026 as the platform fully replaces Delta Professional. (Image: Delta)
Delta30 January 2026
Delta Air Lines has launched a redesigned Delta Business website, marking the beginning of a phased replacement of its long-standing Delta Professional platform. The new site, which Delta first previewed in mid-2025, is rolling out to customers through February, with additional functionality planned throughout 2026.
The platform is designed to consolidate contract management, loyalty insights and operational tools into a single interface for corporate travel buyers and agencies. According to Delta managing director of sales and distribution innovation Sara Reid, early feedback from 40 pilot customers highlighted major gains in usability, with participants calling the new site significantly simpler and more intuitive than its predecessor.
After login, users are greeted with a centralized dashboard intended to serve as a comprehensive snapshot of their Delta Business relationship. A persistent “wallet,” visible throughout the site, tracks three categories of benefits: loyalty tokens used to award Medallion status, amenity points for ticket purchases, changes and upgrades, and service points that can be applied to unused ticket transfer fees and, in the future, to manage agency exceptions.
Delta has also introduced a new “partnership value” metric that combines a customer’s contract value—including global account savings and accrued service and amenity points—with an experience value score. That experience component reflects loyalty tokens and benefits such as corporate priority services, complimentary preferred seating and free onboard Wi-Fi, which Delta positions as differentiators for business travelers.
Using the past 12 months of data, the dashboard allows customers to complete quick actions—such as identifying unused tickets—without leaving the main view. Over time, Delta plans to expand this functionality to support real-time, in-trip service recovery, including the ability for travel managers or agencies to grant travelers benefits on the spot.
A new contract performance section provides visibility into progress against negotiated goals, including market-specific commitments. Delta says this added transparency responds directly to customer demand and is meant to help companies better understand both performance and return on their airline partnerships.
Image: Delta
The platform also offers deeper insight into traveler engagement, including a breakdown of corporate travelers’ SkyMiles participation and Medallion tier distribution. While this information has historically been available via reports, Delta is now presenting it alongside wallet tools to support more strategic use of loyalty benefits.
Several customer-driven enhancements are embedded in the design. Service points can now be used to waive unused ticket transfer fees, a long-standing pain point for corporate buyers. Companies may also redirect the value of unused tickets toward sustainable aviation fuel purchases. Amenity points can be applied to ticket changes and upgrades, including self-initiated seat upgrades—eliminating the need to contact Delta’s global sales solutions center.
Beyond contract and loyalty management, the site includes operational performance benchmarks for Delta and major competitors, such as on-time performance, completion factor and mishandled baggage rates. Users can also view upcoming meetings and events, an area Delta says it plans to enhance further in 2026.
While Delta acknowledges that data and reporting capabilities are still evolving, the airline says customers will retain access to existing reports as it invests in more advanced analytics over the next year. Support features have also been upgraded, with direct chat access to global sales solutions specialists available from the homepage after login.
Overall, the Delta Business launch reflects the airline’s broader push to modernize its corporate-travel tools, deepen loyalty engagement and give travel managers more real-time control over spend, performance and traveler experience.
Source: Delta
Disclaimer: Press release
© Press Release 2025
Send us your press releases to news@globalloyalty.org
Press releases originate from external third-party providers. This website does not have responsibility or control over its content, which is presented as is, without any alterations. Neither this website nor its affiliates guarantee the accuracy of the views or opinions expressed in the press release.
The press release is intended solely for informational purposes and does not offer tax, legal, or investment advice, nor does it express any opinion regarding the suitability, value, or profitability of specific securities, portfolios, or investment strategies. Neither this website nor its affiliates are liable for any errors or inaccuracies in the content, nor for any actions taken based on it. By using the information provided in this article, you agree to do so at your own risk.
To the maximum extent permitted by applicable law, this website, its parent company, subsidiaries, affiliates, shareholders, directors, officers, employees, agents, advertisers, content providers, and licensors shall not be liable to you for any direct, indirect, consequential, special, incidental, punitive, or exemplary damages, including but not limited to lost profits, savings, and revenues, whether in negligence, tort, contract, or any other theory of liability, even if the possibility of such damages was known or foreseeable.
The images used in press releases and articles provided by 3rd party sources belong to the respective source provider and are used for illustrative purposes in accordance with the original press releases and publications.
Disclaimer: Content
While we strive to maintain accurate and up-to-date content, Global Loyalty Organisation Ltd. makes no representations or warranties of any kind, express or implied, about the correctness accuracy, completeness, adequacy, or reliability of the information or the results derived from its use, not that the content will meet your requirements or expectations. The content is provided “as is” and “as available”. You agree that your use of the content is at your own risk. Global Loyalty Organisation Ltd. disclaims all warranties related to the content, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title, and is not liable for a particular purpose, non-infringement, and title, and is not liable for any interruptions. Some jurisdictions do not allow the exclusion of certain warranties, so these jurisdictions may not apply to you. Global Loyalty Organisation Ltd. Reserves the right to modify, interrupt, or discontinue the content without notice and is not liable for doing so.
Global Loyalty Organisation Ltd. shall not be liable for any damages, including special, indirect, consequential, or incidental damages, or damages for lost profits, revenue, or use, arising out of or related to the content, whether in contract, negligence, tort, statute, equity, law, or otherwise, even if advised of such damages. Some jurisdictions do not allow limitations on liability for incidental or consequential damages, so this limitation may not apply to you. These disclaimers and limitations apply to Global Loyalty Organisation Ltd. and its parent, affiliates, related companies, contractors, sponsors, and their respective directors, officers, members, employees, agents, content providers, licensors, and advisors.
The content and its compilation, created by Global Loyalty Organisation Ltd, are the property of Global Loyalty Organisation Ltd. and cannot be reproduced without prior written permission.
