Added a record 8.5 million new SkyMiles Members in 2022 and a record 1.2 million new Delta American Express cardholders. FY 2022 Passenger Revenue Loyalty Travel Awards reached at $2.9bn and Loyalty revenue (Other revenue) of $2.5bn. Amex remuneration for the 4Q 2022 was $1.5 billion, approximately 40% than the December quarter 2019 and was approximately $5.5 billion for the full year 2022, exceeding our initial target of $5 billion.Â
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GLODelta Air Lines (NYSE:DAL) today reported financial results for the December quarter and full year 2022 and provided its outlook for the March quarter 2023. Highlights of the December quarter and full year 2022 results, including both GAAP and adjusted metrics include key loyalty and customer engagment results.
Loyalty & Customer Experience – December Quarter and 2022 Highlights:
- Announced at CES fast, free, unlimited Wi-Fi on most domestic mainline flights starting February 1, 2023 for all customers through a free SkyMiles account
- Introduced Delta Sync, to create personalized experiences and further elevate the consumer experience across the travel journey, including partnerships with leading brands
- 2022 NPS score higher than 2019, representing growing brand affinity and leading operational reliability
- Added a record 8.5 million new SkyMiles Members in 2022 and a record 1.2 million new Delta American Express cardholders
- Took delivery of 69 aircraft in 2022, including new A321neo, A220-300, A330-900, A350-900 aircraft and gently used Boeing 737-900ER aircraft
- Named No. 1 in the Business Travel News Airline Survey for the 12th consecutive year and No. 1 U.S. airline by Conde Nast Traveler readers
- Received top honors from The Points Guy’s Readers’ Choice Awards for the Best U.S. Airline Loyalty Program, Best Airport Lounge Network and Best Airline Co-Branded Credit Card with the SkyMiles® Platinum American Express
- Awarded Delta SkyMiles as Americas’ top loyalty program by the Frequent Traveler People’s Awards in four of its five award categories
- Opened the latest phase of the Delta Sky Way in Los Angeles and a new Delta Sky Club at Chicago O’Hare
American Express co-brand:
- American Express remuneration exceeds target: Remuneration for the December quarter was $1.5 billion, approximately 40 percent higher than the December quarter 2019 and was approximately $5.5 billion for the full year 2022, exceeding our initial target of $5 billion. Co-brand card spend was up 45 percent compared to the December quarter 2019 with co-brand card acquisitions exceeding 2019 levels.
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Forward Looking Projections. Delta is not able to reconcile forward looking non-GAAP financial measures without unreasonable effort because the adjusting items such as those used in the reconciliations below will not be known until the end of the period and could be significant.
Source: Delta Air Lines.
About Delta Air Lines: Delta Air Lines (NYSE: DAL) operates over 4,000 daily flights to more than 275 destinations on six continents, connecting people to places and each other. Delta is committed to serving as many as 200 million customers annually, with industry-leading customer service, safety, innovation and reliability. Headquartered in Atlanta, Delta operates significant hubs and key markets in Amsterdam, Atlanta, Boston, Detroit, London–Heathrow, Los Angeles, Mexico City, Minneapolis-St. Paul, New York-JFK and LaGuardia, Paris-Charles de Gaulle, Salt Lake City, Seattle, Seoul-Incheon and Tokyo. Powered by innovative and strategic partnerships with Aeromexico, Air France-KLM, China Eastern, Korean Air, LATAM, Virgin Atlantic and WestJet, Delta brings more choice and competition to customers worldwide.
