In the automotive industry, providing a seamless and memorable customer experience has become a key differentiator for dealerships.
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GLODraiver is a dynamic player in the automotive technology space, leveraging years of veteran dealership experience to improve relationships for their customers. The company focuses on elevating the transactional aspect of vehicle sales and servicing, to create a holistic, easy, and valuable experience that keeps customers coming back.
Draiver recently announced a new integration with a leading provider of automotive retailer software solutions, Reynolds & Reynolds, where dealership service departments can now request rides for customers to and from the shop using a popular and well-known rideshare company. This solution makes it easy for auto-retailers and ensures customers are not inconvenienced when they are without a car during a service visit.
“Managing logistics through manual processes can incur both time and financial expenses,” noted Zarif Haque, the CEO and founder of Draiver. “Draiver eases this traditional burden for dealerships with our advanced AI logistics platform to organize rides or vehicle deliveries to and from the service department. Since customers can track the real-time location of their ride or their vehicle’s delivery and pickup, they don’t have to contact the dealership for updates, which enables service departments to focus on getting the job done.”
Customers using a specific DMS (Dealer Management System) can access Draiver directly from ERA-IGNITE, a comprehensive platform used by dealerships for managing various aspects of their business. This allows customers to request rides with Uber without leaving the system or opening another application. The result is a centralized system that offers full visibility and control over the entire customer experience, from scheduling service appointments to arranging transportation solutions.
Regardless of whether you’re a vehicle owner or operator, Draiver has an overarching objective to ensure the efficient, timely, and transparent movement of vehicles. Through their commitment to these principles, Draiver has not only facilitated the increase of same-time delivery from 20% to well over 75%, but has also significantly reduced delivery lead times and costs per kilometer, yielding satisfaction for customers and businesses. These compelling outcomes have resulted in yet another strategic collaboration with a highly valued, global, pre-owned online marketplace. This groundbreaking company is focused on empowering consumers to bypass the inconveniences of time away from work or family and lengthy waiting periods during service. The benefits of this collaboration extend beyond convenience – Draiver’s market entrance to Mexico provided more than just an advanced tech solution for dealerships, they also created many new opportunities for gig drivers to move cars for dealerships as well, spurring economic advantage in the areas they operate.
Draiver continues to showcase their commitment to revolutionizing the automotive industry with consistent positive customer reviews. Their strategic collaborations and innovative integrations not only enhance the customer experience, but also drive measurable satisfaction and loyalty. As the automotive landscape evolves, Draiver remains at the forefront, positively reshaping dealership engagement and experiences for customers.
SOURCE: Draiver
