Location: Bicester, England, United Kingdom. Click inside to apply.
(Image Source)
GLO
Membership Manager
Bicester, GB, OX26 6WD
Something Extraordinary Every Day™
As our Membership Manager, you will be responsible for analysing, developing, and delivering the Membership program for Bicester Village, focusing on building long-term member relationships aligned with key business objectives.
This role is perfect for someone currently working in the retail industry within a loyalty program, who is eager to take on more responsibility, engage directly with guests, and bring innovative ideas to make a significant impact
About the role
- Drive Membership at Bicester Village by optimizing strategies focused on member experience and building a loyal community.
- Report KPIs regularly to enhance guest experience and align with our growth strategy.
- Analyze membership data to identify growth opportunities.
- Collaborate cross-functionally to offer compelling benefits that attract new members and provide meaningful experiences and rewards to engage and retain existing ones.
- Develop and execute end-to-end cross-channel campaigns, including rewards, emails, push notifications, and other relevant channels.
- Develop a yearly calendar of memorable guest experiences across all member levels.
- Measure rewards performance to inform future decisions.
- Act as Membership ambassador through membership training for Hospitality or store teams to ensure the best guest experience whilst driving sales.
Role requirements
- 5+ years managing loyalty or membership programs in retail or luxury brands.
- 3+ years of analytical experience with tools like PowerBI, Google Analytics, Responsys, and Salesforce.
- Proficient in PowerPoint, Word, and Excel (including pivot tables and advanced formulas).
- Proven success in delivering membership strategies in a multinational organization, with knowledge of the luxury retail landscape.
- Guest-facing experience in luxury retail or hospitality.
- Excellent communication, creative and analytical thinking skills.
- Detail-oriented, highly organized, and strong project management skills.
There’s no one quite like us
The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.
What we do for you
The key to our success is the quality and commitment of our people.
In return for your dedication and hard work, you’ll receive a generous salary and along with a competitive benefits package. This includes extra leave on your birthday and if you are getting married or moving, discounts throughout our villages, a very generous employee referral bonus, access to private medical and dental cover, along with many more benefits!
Come and live your story with us
We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen. We have huge ambition for what we can achieve.
Source : The Bicester Collection
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