CAREERS & JOBS (LOYALTY & CX)

AWS is hiring: Sr. Executive Engagement Leader

Our Amazon Web Services (AWS) Professional Services organization engages in a wide variety of projects to help our customers and partners remove constraints and accelerate their journey to AWS. We provide the best practices, collective customer experiences, and obsess about strong successes for our customers.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

As a Senior Executive Engagement Leader, you will seek to understand our customer’s and partner’s needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions. You will collaborate across roles to understand their mission objectives and define project goals.

You will be comfortable working on multiple projects in a fast-paced, high-energy, global environment with a high degree of ambiguity. You will use your management and leadership capabilities to successfully execute project plans, remain sensitive to key stakeholder needs, resolve issues, and escalate when appropriate. You will work to exceed customer and partner expectations by enabling stakeholder’s capabilities and increasing cloud adoption.

A successful candidate will high judgment and thrive in an ambiguous environment. They can develop, implement and iterate processes and mechanisms to improve the way we engage with our partners and customers. They will have experience managing C-Suite engagements while being compelling and comfortable in a creative brainstorming environment, and experienced in the technology industry.

We are seeking to hire a highly motivated leader to build processes and mechanisms on our Professional Services Executive Engagement team. As core member of the Professional Services Executive Engagement team, you will be owning crucial elements of the Day to Day AWS business. This position requires an experienced, customer-obsessed professional to support demand for its Executive Engagement function working directly with our most strategic customers and partners – helping them envision what’s possible and innovate with us to make those visions reality. The role will also require leading executive engagements working with Executive Leaders within the Professional Services organization. This role will require a high degree of strategy, operational excellence, communications expertise, project management and collaboration skills.

Key job responsibilities

• Ability to build relationships with various customer and internal AWS stakeholders which consists of senior leadership teams (C-level execs, SVP/VP, Directors) and project level resources such as SMEs.
• Coordination across multiple stakeholders to bring the right experts to discussions to maximize productivity.
• Obsessively improve customer and partner interactions by capturing feedback, iterating, and developing a continuous improvement cycle.
• Assist with generation and preparation of regular reports on progress and status for internal stakeholders.
• Constantly innovate and improve mechanisms, suggesting new ideas and best practices for improving the business and customer/partner engagement.
• Effectively communicate customer and stakeholder recommendations, drive consensus, and garner support through exceptional written, oral, and interpersonal skills, while balancing tradeoffs.

About The Team

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Bachelor’s degree, or have a minimum of 8+ years of relevant professional or military experience.
• 8+ years of experience in a relevant consulting or industry role, working with senior business and technology leaders including C-suite level.
• 5+ years of experience in designing and structuring senior-level business engagements that have directly supported strategic outcomes.
• 5+ years of experience developing organizational strategies that directly influence leadership decision-making and measurable organizational impact.
• 5+ years of experience collaborating across technical and non-technical teams.

Preferred Qualifications

• Experience working within a high-growth, technology company or tech consulting company.
• Experience fostering collaboration and driving consensus at the C-Suite level.
• Excellent written and verbal communication skills with the ability to present complex information in a clear and concise manner.
• Business acumen, analytical skills, reliability and sound judgment.
• Experience with influencing without authority and lead strategic priorities through to results.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.