The airline emphasized that the test aligns with its broader goal of enhancing onboard connectivity and remaining competitive in an industry where Wi-Fi accessibility is increasingly a key differentiator.
(Image Source)
American AirlinesAmerican Airlines to Test Complimentary High-Speed Wi-Fi on Select Routes
American Airlines will launch a limited-time trial of free high-speed Wi-Fi on select flights starting next week, the airline confirmed. The test will run on three mainline routes: Charlotte (CLT) to Raleigh-Durham (RDU) and Jacksonville (JAX), as well as Miami (MIA) to Chicago (ORD).
Evaluating Performance and Passenger Experience
According to an internal memo from Heather Garboden, American’s Chief Customer Officer, the initiative aims to assess:
- Customer adoption rates for inflight Wi-Fi
- Network provider and aircraft bandwidth capabilities
- Impact on customer satisfaction, as measured by Net Promoter Scores (NPS)
The airline emphasized that the test aligns with its broader goal of enhancing onboard connectivity and remaining competitive in an industry where Wi-Fi accessibility is increasingly a key differentiator.
“We’re exploring ways to expand our high-speed Wi-Fi offerings to stay ahead in the industry and provide customers with what we know they value,” the airline stated.
Keeping Up with Industry Trends
American’s move follows similar advancements by competing U.S. carriers:
- Delta Air Lines became the first of the three major U.S. airlines to introduce free Wi-Fi for SkyMiles membersin February 2023.
- United Airlines partnered with Starlink in September to provide complimentary Wi-Fi, with plans to debut its first satellite-enabled aircraft this spring.
As airlines continue to prioritize seamless digital experiences, American’s Wi-Fi trial could pave the way for broader connectivity improvements in the near future.
Sourcew: American
Disclaimer: Press release
© Press Release 2025
Send us your press releases to news@globalloyalty.org
Press releases originate from external third-party providers. This website does not have responsibility or control over its content, which is presented as is, without any alterations. Neither this website nor its affiliates guarantee the accuracy of the views or opinions expressed in the press release.
The press release is intended solely for informational purposes and does not offer tax, legal, or investment advice, nor does it express any opinion regarding the suitability, value, or profitability of specific securities, portfolios, or investment strategies. Neither this website nor its affiliates are liable for any errors or inaccuracies in the content, nor for any actions taken based on it. By using the information provided in this article, you agree to do so at your own risk.
To the maximum extent permitted by applicable law, this website, its parent company, subsidiaries, affiliates, shareholders, directors, officers, employees, agents, advertisers, content providers, and licensors shall not be liable to you for any direct, indirect, consequential, special, incidental, punitive, or exemplary damages, including but not limited to lost profits, savings, and revenues, whether in negligence, tort, contract, or any other theory of liability, even if the possibility of such damages was known or foreseeable.
The images used in press releases and articles provided by 3rd party sources belong to the respective source provider and are used for illustrative purposes in accordance with the original press releases and publications.
Disclaimer: Content
While we strive to maintain accurate and up-to-date content, Global Loyalty Organisation Ltd. makes no representations or warranties of any kind, express or implied, about the correctness accuracy, completeness, adequacy, or reliability of the information or the results derived from its use, not that the content will meet your requirements or expectations. The content is provided “as is” and “as available”. You agree that your use of the content is at your own risk. Global Loyalty Organisation Ltd. disclaims all warranties related to the content, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title, and is not liable for a particular purpose, non-infringement, and title, and is not liable for any interruptions. Some jurisdictions do not allow the exclusion of certain warranties, so these jurisdictions may not apply to you. Global Loyalty Organisation Ltd. Reserves the right to modify, interrupt, or discontinue the content without notice and is not liable for doing so.
Global Loyalty Organisation Ltd. shall not be liable for any damages, including special, indirect, consequential, or incidental damages, or damages for lost profits, revenue, or use, arising out of or related to the content, whether in contract, negligence, tort, statute, equity, law, or otherwise, even if advised of such damages. Some jurisdictions do not allow limitations on liability for incidental or consequential damages, so this limitation may not apply to you. These disclaimers and limitations apply to Global Loyalty Organisation Ltd. and its parent, affiliates, related companies, contractors, sponsors, and their respective directors, officers, members, employees, agents, content providers, licensors, and advisors.
The content and its compilation, created by Global Loyalty Organisation Ltd, are the property of Global Loyalty Organisation Ltd. and cannot be reproduced without prior written permission.
