American Airlines is enhancing its mobile app to help customers manage travel disruptions more easily. New features provide real-time, self-service options like rebooking, bag tracking, and digital vouchers in one place. The updates aim to reduce stress, speed up recovery when plans change, and give travelers more control and transparency during disruptions. (Image: American Airlines)
American Airlines22 January 2026
Press release
FORT WORTH, Texas — American Airlines is making new enhancements to its mobile app to give customers more autonomy when travel doesn’t go as planned, making the disruptions easier to navigate. Customers now get real-time solutions, all in one place and at their fingertips.
These updates bring together what customers need during a disruption and let them choose what works best for their journey, right from the American mobile app or aa.com. It’s a smarter, faster and more intuitive way to handle the unexpected, putting control back in the hands of travelers.
“We strive to make every customer’s travel as smooth as possible, but we recognize things don’t always go to plan. When that happens, customers deserve transparent information and real-time tools to get their travel back on track,” said Heather Garboden, American’s Chief Customer Officer. “Our new app enhancements are unlike anything else in the industry because they don’t just explain why travel was disrupted, they help customers take action. We’re giving travelers real-time options, real control and real peace of mind when they need it most. With personalized choices that fit individual needs, these tools empower customers to take charge of their journey.”
Image: American Airlines
Less waiting. More doing.
Most airlines stop at notifications and offer solutions across different channels and places. When plans change, customers don’t need more notifications; they need a clear path forward.
As soon as a disruption occurs, customers see a dedicated experience tied to their reservation, bringing together everything they need in one place. Flight status is easy to understand at a glance, with clear visual cues that show what’s happening and what actions are available — whether that’s rebooking right away, reviewing next steps or knowing American is already working on an alternative.
From there, customers can take immediate action based on what works best for them. Depending on the situation, they may be able to rebook flights in seconds through a guided self-service flow, track their bags in real time or instantly access hotel, meal and transportation vouchers — now available seamlessly in the app and on aa.com. Ground transportation options with Lyft and Uber are also built in, helping customers keep moving beyond the airport.
Instead of searching across tools, standing in line or waiting for answers, customers can see their options clearly and decide what to do next — all from one centralized place. It’s a simpler, more intuitive way to handle disruptions, designed to reduce stress and put customers back in control.
And this is just the beginning. Later this year, the airline will expand these capabilities with:
- Self-service standby options
- Even more flexible rebooking choices
- Enhanced hotel, meal and transportation support
Innovating the travel experience
This is part of American’s broader commitment to creating a simpler, more connected travel experience, powered by technology. The airline’s recently relaunched mobile app delivers an even more intuitive experience, connecting travelers to everything they might need, from booking to boarding to service recovery, right at their fingertips.
American continues to enhance its customer experience across all facets of the journey.
- The most comprehensive U.S. and globe-spanning international networks, serving the most relevant connections for travelers supported by best-in-class global partners
- An enhanced focus on customer experience spanning the entire journey, from an enhanced ground experience to onboard amenities to technology
- The industry-leading AAdvantage® program is designed to reward and recognize customers better than any other airline
Together these innovations and investments underscore American’s commitment to delivering a seamless, customer-first experience — no matter where the journey takes you.
About American Airlines Group (NASDAQ: AAL)
American Airlines is a premium global airline connecting more of the U.S. to the world. With roots tracing back to an air mail carrier in the Midwestern United States in 1926, American now operates more than 6,000 daily flights to more than 350 destinations in more than 60 countries and serves more than 200 million customers annually. Powered by a proud and talented team of 130,000 aviation professionals, American’s team lives out the airline’s purpose of caring for people on life’s journey every day.
The world’s largest airline proudly celebrates its centennial year in 2026, reaching a milestone that reflects a century of innovation and the Forever ForwardSM spirit that changed the industry and the world. American introduced the first scheduled air cargo service, the first airport lounge and the first airline loyalty program and continues to reinvent the customer experience today. The airline is also a founding member of the oneworld alliance, whose members serve more than 900 destinations around the globe.
Get the latest about American at news.aa.com and @AmericanAir.
Source: American Airlines
Disclaimer: Press release
© Press Release 2025
Send us your press releases to news@globalloyalty.org
Press releases originate from external third-party providers. This website does not have responsibility or control over its content, which is presented as is, without any alterations. Neither this website nor its affiliates guarantee the accuracy of the views or opinions expressed in the press release.
The press release is intended solely for informational purposes and does not offer tax, legal, or investment advice, nor does it express any opinion regarding the suitability, value, or profitability of specific securities, portfolios, or investment strategies. Neither this website nor its affiliates are liable for any errors or inaccuracies in the content, nor for any actions taken based on it. By using the information provided in this article, you agree to do so at your own risk.
To the maximum extent permitted by applicable law, this website, its parent company, subsidiaries, affiliates, shareholders, directors, officers, employees, agents, advertisers, content providers, and licensors shall not be liable to you for any direct, indirect, consequential, special, incidental, punitive, or exemplary damages, including but not limited to lost profits, savings, and revenues, whether in negligence, tort, contract, or any other theory of liability, even if the possibility of such damages was known or foreseeable.
The images used in press releases and articles provided by 3rd party sources belong to the respective source provider and are used for illustrative purposes in accordance with the original press releases and publications.
Disclaimer: Content
While we strive to maintain accurate and up-to-date content, Global Loyalty Organisation Ltd. makes no representations or warranties of any kind, express or implied, about the correctness accuracy, completeness, adequacy, or reliability of the information or the results derived from its use, not that the content will meet your requirements or expectations. The content is provided “as is” and “as available”. You agree that your use of the content is at your own risk. Global Loyalty Organisation Ltd. disclaims all warranties related to the content, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title, and is not liable for a particular purpose, non-infringement, and title, and is not liable for any interruptions. Some jurisdictions do not allow the exclusion of certain warranties, so these jurisdictions may not apply to you. Global Loyalty Organisation Ltd. Reserves the right to modify, interrupt, or discontinue the content without notice and is not liable for doing so.
Global Loyalty Organisation Ltd. shall not be liable for any damages, including special, indirect, consequential, or incidental damages, or damages for lost profits, revenue, or use, arising out of or related to the content, whether in contract, negligence, tort, statute, equity, law, or otherwise, even if advised of such damages. Some jurisdictions do not allow limitations on liability for incidental or consequential damages, so this limitation may not apply to you. These disclaimers and limitations apply to Global Loyalty Organisation Ltd. and its parent, affiliates, related companies, contractors, sponsors, and their respective directors, officers, members, employees, agents, content providers, licensors, and advisors.
The content and its compilation, created by Global Loyalty Organisation Ltd, are the property of Global Loyalty Organisation Ltd. and cannot be reproduced without prior written permission.
