AIRLINES & ALLIANCES

Amadeus: A decade of innovation at London Heathrow sees launch of self-service check-in and bag drop

Ten years ago, self-service was in its infancy. However, as terminals began to reach capacity, driven by a boom in air travel, airports started looking at more efficient ways to manage passenger flows, minimize delays and modernize the traveler experience. Self-service automation was to become a key enabler. In 2012,…