AirHelp, a leading flight compensation company, has acquired ClaimCompass, enhancing its ability to help travelers assert their rights for disrupted flights globally.
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GLOLeading air passenger rights platform AirHelp has acquired ClaimCompass.
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]Image: Travel Daily News
AirHelp is the world’s leading flight compensation company, helping travelers assert their rights with delayed or canceled flights, or when denied boarding. Founded in 2013, AirHelp’s team of 400+ people has processed over 16 million claims and helped over 2 million passengers. AirHelp was part of YC W14 and is backed by Khosla Ventures.
ClaimCompass was co-founded in 2015 by Tatyana Mitkova, Alexander Sumin and Velizar Shulev and is backed by 500 Startups (B19), Hustle Fund, Social Capital, and others.
ClaimCompass helps air passengers receive their deserved compensation for delayed, canceled or overbooked flights. Working on the basis of EU Regulation 261/2004 on air passenger rights we enforce claims combining our legal and technical expertise in order to help passengers who lack the time or know-how to fight for their compensation on their own. Although EU Regulation 261/2004 has entered into force in 2005, not enough awareness has been risen to inform passengers about their right to compensation. Air companies are often unlikely to voluntarily notify their passengers of the possibility to be compensated due to concern about high number of claims which will lead to financial losses for every single delayed, cancelled or overbooked flight. ClaimCompass works with the guarantee of “no win, no fee”. We use our expert knowledge in EU aviation law and out access to databases with relevant flight information to build a strong case against the air company that refuses to pay.
Both companies are focused on helping passengers enforce their rights to compensation under EU Regulation 261/2004.
ClaimCompass has made efforts to expand into the US by acquiring Service (backed by Founders Fund, Menlo Ventures, Maveron) in 2020. After integrating their claims processing engine and rebuilding the app, they relaunched it later that year but it ultimately struggled to gain mass adoption in a covid-restricted travel market.
Throughout the lifetime of the company ClaimCompass has helped over 500,000 travellers worldwide and processed over $110,000,000 in claims.
The terms of the transaction remain undisclosed.
Source: Travel Daily News
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