Expansion, Launch of Adani Rewards, Revamped OneApp, and Digital Lounges Set New Benchmarks in Airport Hospitality. Adani Digital Labs has launched a revamped OneApp, a first-of-its-kind nationwide loyalty program, and a host of passenger-focused digital services to transform airport travel in India. The initiatives promise a seamless, personalized experience through real-time updates, easy lounge booking, rewards, and enhanced convenience for travelers.
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GLOAdani Digital Labs (ADL), the technology arm of Adani Airport Holdings Limited, has launched a sweeping suite of digital solutions designed to revolutionize the travel experience across airports it manages in India. From loyalty rewards to seamless lounge access, these innovations aim to make air travel more personalized, efficient, and stress-free.
A Unified Digital Journey via the OneApp
At the heart of ADL’s strategy lies the revamped Adani OneApp, which integrates all essential airport services into a single, intuitive platform. Travelers can access real-time flight updates, high-speed Wi-Fi, push notifications, and an array of amenities—all from their mobile devices.
Introducing Adani Rewards: A First-of-Its-Kind Loyalty Program
ADL has launched Adani Rewards, the first loyalty program tailored exclusively for airport travelers in India. Unlike traditional airline frequent-flyer programs, Adani Rewards covers all passengers—regardless of airline or ticket class—and spans multiple services such as food and beverage outlets, retail and duty-free shopping, car parking, and meet-and-greet services.
This marks a major shift toward passenger-centric rewards that enhance every touchpoint of the airport experience.
Streamlined Lounge Access & Other Enhancements
The updated OneApp also enables pre-booking of airport lounge access, credit-card eligibility checks, and quick entry to lounges without waiting in queues. Other valuable features include Delivery at Gate, allowing purchases from F&B and duty-free outlets to be delivered directly to the boarding gate, multi-cart and group ordering for duty-free shopping, and Park & Fly, a tool for seamless parking reservations.
Addressing Traveler Pain Points
With airports often riddled with long queues, confusion over available services, and tight schedules, the OneApp aims to alleviate these pain points by unifying services in one mobile platform. Travelers benefit from live flight tracking, proactive notifications, and easy navigation through services at their fingertips.
Strengthening Infrastructure with New ADL Office
To support these digital offerings, ADL has opened a new 150-seat office in Ahmedabad, where a dedicated team will continue developing customer-centric technology solutions tailored to the airport environment.
Industry Context & Competitive Edge
While other players in India’s aviation sector have introduced online lounge booking features, ADL’s OneApp distinguishes itself through its breadth and end-to-end integration—combining loyalty, operational tools, and lifestyle conveniences into one platform. This move positions Adani Digital Labs at the forefront of airport digital innovation in India, setting a benchmark for personalized, efficient, and passenger-centric airport experiences.
Summary of Innovations at a Glance
| Initiative | What It Offers |
|---|---|
| Adani OneApp | Unified platform with real-time info, live updates, Wi-Fi, and notifications |
| Adani Rewards | Loyalty program across F&B, retail, parking, duty-free, and meet & greet |
| Lounge Booking | Pre-book lounges, check credit eligibility, enjoy queue-free entry |
| Delivery at Gate | Food and shopping delivered directly to gate |
| Multi-Cart & Group | Simplified duty-free shopping with group ordering |
| Park & Fly | Hassle-free parking reservations |
| New Office |
Ahmedabad-based team to drive digital innovation for airport services |
Source: Adani Digital Labs
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