On the occasion of the 28th European Week for the Employment of People with Disabilities (SEEPH), Accor, a global leader in hospitality, announces a partnership with Handiwork, an ESUS (French government-approved social enterprise) that provides training and support to disabled people in the workplace.
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AccorOn the occasion of the 28th European Week for the Employment of People with Disabilities (SEEPH), Accor, a global leader in hospitality, announces a partnership with Handiwork, an ESUS (French government-approved social enterprise) that provides training and support to disabled people in the workplace. This innovative partnership will lead to the roll-out of the HANDIWORK DÉCOUVERTE (Discovering Handiwork) program in a number of Accor hotels across France, ranging from economy to luxury, providing people from the sheltered sector with introductory training in the hospitality industry.
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Image: Accor
An initial seven hotels kicked off the program in late 2024, including properties in Hauts-de-Seine (92), Toulouse and Le Havre, welcoming 28 trainees. In early 2025, the project will be extended to other cities, including Lyon and Bordeaux. Over a period of 10 months, the participants will be supported by a Handiwork training officer and will learn about the various roles in hospitality. The apprenticeship, which includes hands-on training and total immersion in Accor hotels, will ensure they acquire practical and empowering hospitality skills. At the end of the training, participants will receive a formal qualification detailing the skills acquired and they will also have the opportunity to pursue their professional journey within the Group.
“This partnership with Handiwork is a chance for us to further open the doors of our hotels and to play an active part in the training of participants. We are proud to offer these talented people a meaningful first professional experience, and to strengthen our commitment to an inclusive hotel industry,” said Anne-Sophie Beraud, SVP Social Care & Impact, Accor.
“Following our work in the Retail sector, we are extremely proud to be able to expand our “HANDIWORK DÉCOUVERTE” training and integration pathways to the Hospitality industry. The diversity of career paths offered within Accor Group’s many brands provide genuinely exciting opportunities for talent from the sheltered sector, seeking to enhance their professional development and make their way into the mainstream workplace,” said Lionel SATOUF, co-founder and CEO, Handiwork.
Accor has long sought to foster an inclusive hospitality industry. In 2023, Accor launched a partnership with Simplon, an inclusive training organization focused on digital careers, to provide training to 14 people with disabilities in the role of App Designer & Developer. This work-based learning program offers 18 months of training as well as personalized support. The initial roll-out began in April 2024 following a six-month pre-selection process, marking the first successful stage of this partnership which will continue until October 2025.
For the past seven years, Accor has been involved in DuoDay, a national day that its hotels and headquarters take part in to raise awareness of and promote the professional integration of disabled people. This year, 100 Duos were created, made up of disabled people and Accor employees, thus offering participants the opportunity to interact with our teams and learn about the Group and its career opportunities. This program, initially launched in France, has gradually been extended internationally to countries where the Group operates, becoming “Accor World DuoDays”.
In partnership with local charities, not-for-profit organizations and schools, Accor Greater China has since 2016 been actively involved in organizing events to showcase careers in hospitality. Approximately 500 events have been organized over the past seven years, involving almost 8,400 disabled people and 25,000 employees. In 2022, Accor also organized a special day for young visually impaired people as part of the program, “Blind Empowerment 100-Day”, in partnership with the charity beYoureyeS. In 2023, the partnership was renewed with an event at the Pullman Shanghai Jing An, offering tailored training to introduce participants to careers in hospitality.
In North America, the Fairmont Tremblant and Fairmont the Queen Elizabeth began a partnership with Giant Steps, a Canadian NGO specialized in educating people with autism spectrum disorders and promoting the professional integration of autistic and neurodivergent adults. Launched in 2022, this pilot project led to the integration of 12 new staff members into hotel teams, supported by professional trainers from Giant Steps. These two hotels are the first in Canada to roll out this program, with the aim of extending it to other Fairmont hotels in the country, while in parallel providing a positive experience to autistic guests and their families.
Source: Accor
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