Location: Walnut Creek, CA. Click inside to apply.
(Image Source)
GLO
Why Work For Us?
- Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
NOTE: This role is hybrid and requires 3 days a week in our Walnut Creek, CA office.
The Director of Member Retention Strategy and Program Management plays a vital role in achieving AAA’s goal of creating members for life by developing strategies and executing programs that enhance member satisfaction and loyalty. By implementing data-driven retention initiatives that reduce churn and optimize the member experience, this role ensures members see continuous value in their AAA membership. Through collaboration with cross-functional teams, the Director aligns retention efforts across the organization. The Director strengthens Member loyalty, increases lifetime membership value, and contributes to AAA’s sustained growth.
Responsibilities / Job Duties
- Strategic Planning and Development
- Develop and lead member retention strategies to drive growth and engagement.
- Identify key areas for improvement in the member lifecycle and retention process.
- Set clear, measurable goals aligned with the organization’s overall objectives.
- Program Management and Execution
- Design, implement, and manage retention-focused programs across multiple channels and operating functions.
- Collaborate with cross-functional teams (marketing, sales, and customer service) to address member challenges and improve retention.
- Monitor program performance and adjust strategies to ensure success.
- Coordinate resources, timelines, and deliverables for retention projects.
- Data Analysis and Reporting
- Leverage data analytics to understand member behaviors, preferences, and churn risks.
- Track key performance indicators (KPIs) related to member retention.
- Prepare and present detailed reports on retention outcomes to stakeholders.
- Stakeholder Collaboration and Communication
- Partner with peers in Marketing, Sales, Operations, and IT to align retention efforts.
- Communicate project progress, insights, and results to internal stakeholders.
- Foster a culture of collaboration to improve the overall member experience.
Knowledge And Skills
- Exceptional strategic planning, problem-solving and implementation skills
- Superior analytical skills using membership data to identify trends, areas for improvement and drive decision-making
- Creative thinking to conceptualize innovative retention initiatives
- Experience managing multiple programs simultaneously while delivering on time and within budget
- Ability to lead cross-functional teams across marketing, sales, finance, IT and operations
- Excellent communication, presentation, and interpersonal skills
EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES
- Minimum Qualifications
- Bachelor’s degree in Marketing, Business Administration, Operations, or a related field.
- 8+ years of combined leadership experience in: Marketing, Customer Experience, Operations Management or Product Management.
- Familiarity with CRM platforms, marketing automation tools, and analytics software.
- Preferred Qualifications
- Master’s degree or MBA.
Source: AAA
Disclaimer: Press release
© Press Release 2025
Send us your press releases to news@globalloyalty.org
Press releases originate from external third-party providers. This website does not have responsibility or control over its content, which is presented as is, without any alterations. Neither this website nor its affiliates guarantee the accuracy of the views or opinions expressed in the press release.
The press release is intended solely for informational purposes and does not offer tax, legal, or investment advice, nor does it express any opinion regarding the suitability, value, or profitability of specific securities, portfolios, or investment strategies. Neither this website nor its affiliates are liable for any errors or inaccuracies in the content, nor for any actions taken based on it. By using the information provided in this article, you agree to do so at your own risk.
To the maximum extent permitted by applicable law, this website, its parent company, subsidiaries, affiliates, shareholders, directors, officers, employees, agents, advertisers, content providers, and licensors shall not be liable to you for any direct, indirect, consequential, special, incidental, punitive, or exemplary damages, including but not limited to lost profits, savings, and revenues, whether in negligence, tort, contract, or any other theory of liability, even if the possibility of such damages was known or foreseeable.
The images used in press releases and articles provided by 3rd party sources belong to the respective source provider and are used for illustrative purposes in accordance with the original press releases and publications.
Disclaimer: Content
While we strive to maintain accurate and up-to-date content, Global Loyalty Organisation Ltd. makes no representations or warranties of any kind, express or implied, about the correctness accuracy, completeness, adequacy, or reliability of the information or the results derived from its use, not that the content will meet your requirements or expectations. The content is provided “as is” and “as available”. You agree that your use of the content is at your own risk. Global Loyalty Organisation Ltd. disclaims all warranties related to the content, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title, and is not liable for a particular purpose, non-infringement, and title, and is not liable for any interruptions. Some jurisdictions do not allow the exclusion of certain warranties, so these jurisdictions may not apply to you. Global Loyalty Organisation Ltd. Reserves the right to modify, interrupt, or discontinue the content without notice and is not liable for doing so.
Global Loyalty Organisation Ltd. shall not be liable for any damages, including special, indirect, consequential, or incidental damages, or damages for lost profits, revenue, or use, arising out of or related to the content, whether in contract, negligence, tort, statute, equity, law, or otherwise, even if advised of such damages. Some jurisdictions do not allow limitations on liability for incidental or consequential damages, so this limitation may not apply to you. These disclaimers and limitations apply to Global Loyalty Organisation Ltd. and its parent, affiliates, related companies, contractors, sponsors, and their respective directors, officers, members, employees, agents, content providers, licensors, and advisors.
The content and its compilation, created by Global Loyalty Organisation Ltd, are the property of Global Loyalty Organisation Ltd. and cannot be reproduced without prior written permission.
