CEO Ed Bastian sent the following email to Delta SkyMiles members on Wednesday, May 22, updating them on the investments Delta is making to elevate their experience and inspiring them ahead of their summer travels.
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DeltaI always look forward to this time of year, but something about this summer feels different. The energy is undeniable as we plan our summer travel adventures.
Whether you’re off to Paris to cheer on Team USA at the Olympic and Paralympic Games, exploring a new and far-flung destination, or taking a well-deserved break somewhere quiet and calm – our team of 100,000 strong can’t wait to see and serve you in the skies.
Delta people continue to raise the bar for your travel, and we’ll never stop improving for you. While we’ve been busy bringing enhancements to your travel journey – from free Delta Sync Wi-Fi to our first-ever Delta One Lounges – we remain intensely focused on delivering an experience that you can trust. Delta was recently named the most on-time airline in North America by Cirium, a reflection of the rigor we place in reliability and punctuality. We were also recently named No.1 in First/Business Class and Premium Economy customer satisfaction in the J.D. Power 2024 North America Airline Satisfaction Study.
It’s an exciting summer ahead, no matter where your plans take you this season.
Destinations Far & Wide
We’re flying our largest international schedule ever this summer, taking you to new destinations all over the world. We have brand new routes starting soon like New York-JFK to both Naples and Munich, Seattle to Taipei, and Boston to Mexico City, plus returning favorites like Atlanta to Zurich and New York-JFK to Shannon, Ireland. Daily service from Atlanta has already begun to the new Tulum, Mexico airport. And in the U.S., we’re returning to popular getaway spots like Santa Barbara and Reno-Tahoe.
Elevating the Travel Experience
Travel should be seamless and comfortable, every step of the way. We continue to invest in a premium, elevated experience, opening five new Delta Sky Clubs just last year. In a few weeks, we’ll be debuting our very first Delta One Lounge at New York’s JFK – an exclusive experience that complements our highest tier of onboard service. Delta One Lounges in Los Angeles and Boston are on track to open later this year.
As a SkyMiles Member, I hope you’ve been taking advantage of our fast, free Delta Sync Wi-Fi, now available on most domestic flights. You can browse and stream just like you would on the ground, plus unlock Member-only offers and experiences from brands you love.
The Delta Sync seatback experience is also rolling out, turning our seatback screens into smart TVs that know your preferences and keep you updated through your travels. We have the most seatback screens of any U.S.-based carrier, full of options to keep you entertained throughout your flight.
Technology at Your Fingertips
Our popular Fly Delta app has been refreshed, just in time for summer. It’s your ultimate travel companion, whether you’re navigating your itinerary in real time or planning your next getaway. When the unexpected happens, the app’s new Help Center is your go-to, providing flight options, baggage updates and more all in one place. You can also connect with our Virtual Assistant with just one tap. And, if you’re already thinking ahead to your next adventure, you can take advantage of the “Explore” page for personalized recommendations to find, plan and book your dream trip.
We’re also continuing to expand our Delta Digital ID program, allowing SkyMiles Members like you to check bags easily and move through security without a physical ID. It’s available to opt-in today in Atlanta, Detroit, Los Angeles, and both LGA and JFK in New York.
Wherever your travels take you, I’m wishing you a summer filled with joy and connection. I’m personally looking forward to some family time, particularly with my 18-month-old grandson who is learning to love the beach. There’s nothing like watching the world through his eyes.
Thank you for the trust you place in us to connect you with the people and places that matter most.
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