0:00 – Introduction to MileagePlus • 01:05 – Main KPIs of MileagePlus • 02:40 – United’s approach to personalisation and CX • 03:45 – On Connective Media • 07:23 – …
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0:00 – Introduction to MileagePlus • 01:05 – Main KPIs of MileagePlus • 02:40 – United’s approach to personalisation and CX • 03:45 – On Kinective Media • 07:23 – …
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0:08 Introduction to SkyTeam’s loyalty proposition • 02:09 On collecting feedback and data within the Alliance • 03:02 On Sky Priority app • 04:28 On intermodal partnerships • 06:36 On …
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GLO WAF Interview: SungJoon Park, Director, Loyalty & High Value Customers, SkyTeam (Full Interview)
0:08 Introduction to SkyTeam’s loyalty proposition • 02:09 On collecting feedback and data within the Alliance • 03:02 On Sky Priority app • 04:28 On intermodal partnerships • 06:36 On …
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00:00 On the recent developments at SkyTeam • 02:39 On the role as the alliance umbrella to enhance CX • 05:41 On SkyTeam’s future plans for lounges • 08:14 On …
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00:00 On the recent developments at SkyTeam • 02:39 On the role as the alliance umbrella to enhance CX • 05:41 On SkyTeam’s future plans for lounges • 08:14 On …
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0:00 On sponsoring the Olympic Games and offering members ‘money can’t buy’ experiences • 02:15 Providing a continuous customer journey • 03:15 On new features and staying ahead of the …
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0:00 On sponsoring the Olympic Games and offering members ‘money can’t buy’ experiences • 02:15 Providing a continuous customer journey • 03:15 On new features and staying ahead of the …
