Loyalty is moving beyond transactional models towards predictive, emotionally driven engagement. With rising customer expectations, privacy pressures and cost challenges, the focus shifts to AI-driven personalisation, real-time engagement, stronger partnerships …
-
-
Featuring: Kristi Gole, Global Hotel Alliance; Ben Lipsey, Air France-KLM; Mehdi Hemici, Accor; Dr Nejib Ben Khedher, Emirates; Oliver Ross, KM Malta Airlines; Bahadir Durak, Pegasus Airlines; Hoa Lan Huong, …
-
Featuring: Kristi Gole, Global Hotel Alliance; Ben Lipsey, Air France-KLM; Mehdi Hemici, Accor; Dr Nejib Ben Khedher, Emirates; Oliver Ross, KM Malta Airlines; Bahadir Durak, Pegasus Airlines; Hoa Lan Huong, …
-
Featuring: Andy Chalcroft, VP, Head of Co-brand North America & Global CoE, Visa; Brendan Boerbaitz, Principal, Deloitte Consulting LLP; Jaci Smith, CEO, Blackbook; Altaf Rizvi, Head of Product – Traveler …
-
Featuring: Andy Chalcroft, VP, Head of Co-brand North America & Global CoE, Visa; Jaci Smith, CEO, Blackbook; Altaf Rizvi, Head of Product – Traveler Experience, Amadeus; Marcus Puffer, VP Global …
-
Featuring: Andy Chalcroft, VP, Head of Co-brand North America & Global CoE, Visa; Jaci Smith, CEO, Blackbook; Altaf Rizvi, Head of Product – Traveler Experience, Amadeus; Marcus Puffer, VP Global …
-
2025 reaffirmed the strategic importance of loyalty, with brands across travel, retail, and QSR launching or relaunching programmes. At the same time, growing similarity across propositions exposed the risk of …
-
Featuring: Andy Chalcroft, VP, Head of Co-brand North America & Global CoE, Visa; Brendan Boerbaitz, Principal, Deloitte Consulting LLP; Jaci Smith, CEO, Blackbook; Altaf Rizvi, Head of Product – Traveler …
-
Featuring: Andy Chalcroft, VP, Head of Co-brand North America & Global CoE, Visa; Brendan Boerbaitz, Principal, Deloitte Consulting LLP; Jaci Smith, CEO, Blackbook; Altaf Rizvi, Head of Product – Traveler …
-
2025 marked a shift from AI experimentation to the need for meaningful application in loyalty. As technological transformation accelerates, organisations face the challenge of balancing speed with commercial and operational …
