In this episode of Disruption Interruption, John Choate joins host Karla Jo Helms to expose the “value blindness” plaguing the travel industry. He reveals how Apogee Travel disrupts the OTA …
-
-
-
American Airlines is charting a bold course in customer experience, placing technology at the heart of its strategy. In a recent episode of the airline’s Tell Me Why podcast, Ganesh …
-
A life-saving heart transplant, reconnecting on the other side of the world, meeting the love of your life… These real-life, unique stories all have one thing in common, air travel. …
-
In this podcast Iain Pringle will explore how “Joyalty”, or surprising customers with moments of magic, can improve customer engagement. With special guests Adam Posner and Simon Tavernier.
-
0:00 – On partnerships 5:28 – Magic Wand 8:44- Advice to younger self
-
0:00 – Introduction 0:29 – on key trends post-COVID 6:04- on opportunities in the next 18 to 24 months 7:23 – on budgets 09:32 – on sustainability initiatives and the …
-
0:00 – on key focus areas 12-18 months ahead • 2:26 – on changing CX and balance between “bricks & mortar” and digital sides • 4:26 – on the importance …
-
In this podcast Iain Pringle will explore how loyalty programs can work for brands that appear to have no loyalty problem at all. So how do sports clubs use loyalty …
-
How important is language in delivering the best possible CX? For which countries or cultures would you say local language campaigns are commercially important? Do you see any loyalty-specific features …
Previous
