Article Tag: GLOInterview

Airlines are entering a phase where AI is no longer an emerging capability but a structural necessity. As traveler expectations evolve towards relevance, continuity, and personalization, the industry is confronting …

Airlines are at a turning point. While traveler expectations have evolved rapidly—towards personalization, convenience, and seamless journeys—the underlying systems that support airline operations have remained largely unchanged. This discussion around …

As airlines accelerate their retailing and digital transformation, the traveler experience is no longer defined by a single flight or transaction. In a recent interview, Amélie Humbert, Head of Transversal …

GLO sat down with Antonio Ricciardi, SVP of Consumer Intelligence and Engagement at e&, to discuss the continued evolution of the Smiles platform. From car washes to shopping malls, AI, …

To mark the launch of “Dollar & More”, GLO spoke to Anudeep Raghuthaman at Dollar Car Rental UAE, about their new loyalty proposition, why they’ve chosen to take a different …

0:00 – Introduction to MileagePlus • 01:05 – Main KPIs of MileagePlus • 02:40 – United’s approach to personalisation and CX • 03:45 – On Connective Media • 07:23 – …

0:00 – Introduction to MileagePlus • 01:05 – Main KPIs of MileagePlus • 02:40 – United’s approach to personalisation and CX • 03:45 – On Kinective Media • 07:23 – …

00:00 – Majid Al Futtaim’s vision, ‘SHARE’ loyalty • 02:40 – ‘SHARE’ benefits: convenience, unified experience • 07:40 – Co-branded credit cards • 13:36 – Loyalty linked with sustainability • …

00:00 – Majid Al Futtaim’s vision, ‘SHARE’ loyalty • 02:40 – ‘SHARE’ benefits: convenience, unified experience • 07:40 – Co-branded credit cards • 13:36 – Loyalty linked with sustainability • …

0:08 Introduction to SkyTeam’s loyalty proposition • 02:09 On collecting feedback and data within the Alliance • 03:02 On Sky Priority app • 04:28 On intermodal partnerships • 06:36 On …