Loyalty is evolving into AI-driven, ecosystem-based business models. In 2026, expansion into new sectors, multi-partner integration, and real-time personalisation will accelerate. Investment will shift toward data infrastructure, gamification, and digital …
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Loyalty in 2026 will be shaped by the rapid growth of points and miles in circulation, driving focus on liability management, redemption pressure and consolidation around dominant currencies. Interchangeability between …
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Vietjet SkyJoy delivered strong, consistent growth in 2025, with membership rising to 6.5 million and engagement supported by enhanced personalisation and a new app experience. As competition and fraud pressures …
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In 2025, loyalty accelerated through coalitions, Gen Z engagement and a shift beyond earn-and-burn towards community and experiences. Relevance emerged as a core challenge amid crowding and agentic commerce complexity. …
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Featuring: Kristi Gole, Global Hotel Alliance; Ben Lipsey, Air France-KLM; Mehdi Hemici, Accor; Dr Nejib Ben Khedher, Emirates; Oliver Ross, KM Malta Airlines; Bahadir Durak, Pegasus Airlines; Hoa Lan Huong, …
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Loyalty platforms are under pressure to demonstrate sustainable financial performance and measurable value. As programmes expand and ecosystems grow, focus is shifting toward partnerships, digital enablement and flexible redemption. Data …
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GLO Global Loyalty Predictions™ 2026: Episode 12 – Leading Loyalty Technologies and Features in 2026
Featuring: Kristi Gole, Global Hotel Alliance; Ben Lipsey, Air France-KLM; Mehdi Hemici, Accor; Dr Nejib Ben Khedher, Emirates; Oliver Ross, KM Malta Airlines; Bahadir Durak, Pegasus Airlines; Hoa Lan Huong, …
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2025 was a year of correction for loyalty, where scale alone did not create value. Key challenges included erosion of perceived value and “AI theatre.” In 2026, the focus shifts …
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Featuring: Kristi Gole, Global Hotel Alliance; Ben Lipsey, Air France-KLM; Mehdi Hemici, Accor; Dr Nejib Ben Khedher, Emirates; Oliver Ross, KM Malta Airlines; Bahadir Durak, Pegasus Airlines; Hoa Lan Huong, …
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Featuring: Kristi Gole, Global Hotel Alliance; Ben Lipsey, Air France-KLM; Mehdi Hemici, Accor; Dr Nejib Ben Khedher, Emirates; Oliver Ross, KM Malta Airlines; Bahadir Durak, Pegasus Airlines; Hoa Lan Huong, …
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