After more than two years of consistent year-over-year gains, leisure travel may have tapped all its pent-up demand from the peak pandemic years. Is US travel demand due for a …
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Glia’s strong growth is powered by its seamless, Customer Interaction Platform that unifies traditional phone, SMS, chat, voice and video—supported by on-screen collaboration.
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Deloitte’s 3rd annual survey on loyalty program preferences. 2023 consumer loyalty survey asks participants to rank the importance of key program features and benefits to reveal insights into how these …
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Holiday spending and participation return to pre-pandemic levels spurred by bigger budgets for non-gift items like decorations.
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“Whether they are shopping online, in-store, or the spaces in-between like pop-ups, customers increasingly expect a more personalized, omnichannel experience from retailers,” said Jeff Warren, vice president, Oracle Retail. “The …
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Deloitte has announced a new co-innovation initiative with Google Cloud that helps consumer businesses transform how they operate to create more relevant, engaging and effective customer experiences. Deloitte’s ConvergeCONSUMER portfolio …
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Ramya Murali, Deloitte on key trends, challenges and innovation • measuring consumer loyalty beyond traditional metrics • multi brand houses • maintaining consumer interest in long-term loyalty programs • how …
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Deloitte Global has joined GLO as the latest member showing its commitment to leadership in loyalty and customer experiences. By joining GLO – one of the leading global cross-industry organisations …
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