2025 reaffirmed the strategic importance of loyalty, with brands across travel, retail, and QSR launching or relaunching programmes. At the same time, growing similarity across propositions exposed the risk of …
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As consumers seek more value for the price paid, loyalty programs could prove to be the differentiator. How can brands transform these programs to deepen customer engagement?
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More Americans plan to travel this holiday season than in the past five years, yet rising financial concerns are likely to temper overall spending and market momentum.
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Corporate travel in 2025 is growing but uneven, as larger firms cut back amid rising costs and sustainability pressures, while smaller companies drive demand through training, events, and global expansion
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With customer expectations evolving, some restaurant leaders are turning to artificial intelligence (AI) to create new opportunities for growth across their operations. In its new report, “How AI is Revolutionizing …
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Deloitte’s new agentic AI solution helps empower telcos to scale end-to-end AI solutions across their operations and customer experience, which can help accelerate automation and transform performance.
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Americans Plan More Summer Travel in 2025 — But With Shorter, Budget-Friendly Trips, Deloitte Finds
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Insights from Brendan Boerbaitz, Senior Manager, Deloitte Consulting LLP, discussing the key trends shaping loyalty, the opportunities and challenges ahead, and how technology will redefine the industry in 2025
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Insights from Brendan Boerbaitz, Senior Manager, Deloitte Consulting LLP, discussing the key trends shaping loyalty, the opportunities and challenges ahead, and how technology will redefine the industry in 2025
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The Wall Street Journal featuring Global Loyalty Organisation & Deloitte: Travel Loyalty Programs: 10 Insights from Surveyed Leaders. The Wall Street Journal publishes insights from the recent Global Loyalty Leaders …
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