New tech investments predict higher employee engagement, but most employees are using AI tools their employers don’t know about. Poor experiences for new hires, customer-facing and part-time employees threaten to …
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As companies across sectors race to stimulate consumer loyalty and provide differentiation, customer communications and digital experiences are under-appreciated levers in unlocking customer satisfaction, according to the seventh annual CX …
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Malaysia Aviation Group (MAG) has revealed an expansive strengthening of its network and product offerings, reinforcing its ambition to become one of the world’s top 10 global airlines by 2030. …
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The Customer Experience Advisory Board is an evolution of the airline’s Operational Excellence Advisory Board, adding three experts who bring more than 90 years of combined experience in customer insights …
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Singapore Airlines (SIA) and OpenAI are working together to develop and implement advanced Generative Artificial Intelligence (GenAI) solutions for the Airline, in the first of its kind collaboration between OpenAI …
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Crowne Plaza by IHG, one of the world’s largest premium hotel brands and a leader in the blended travel space, today unveiled a new Bring Your Bestie package in response to evolving …
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Avani Khon Kaen Hotel & Convention Centre is inviting food lovers to taste their way through the city with an exclusive dining programme. From Michelin-recognised restaurants to legendary noodle joints and …
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Lufthansa is improving the travel experience of its passengers with new meals on short and medium-haul flights in Business Class from February 26. The new catering concept offers travelers even …
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Cathay Pacific is delighted to partner with Mott 32, one of the world’s most awarded Chinese restaurant brands, to bring customers an elevated dining experience at The Pier, First class …
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Air India, India’s leading global airline, has rolled out an Artificial Intelligence (AI)-driven feature eZ Booking whereby customers can complete their reservation on its website in fewer steps than currently available by …
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