“Consumers now expect instant engagement, whether they’re commenting on a post or reaching out for support,” said Susan Ganeshan, Chief Marketing Officer at Emplifi. “Our customers are meeting that demand …
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As retailers face increasing pressure to personalize marketing, drive loyalty, and measure ROI across every channel, Celerant’s Customer Engagement Suite brings all customer touchpoints together inside a single, centralized retail …
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Despite significant investment in digital tools, many organizations remain trapped in disconnected channel strategies that limit visibility and weaken customer engagement. The newly published Omnichannel Playbook from Info-Tech Research Group …
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“Agentic AI marks a major shift in retail discovery and loyalty since the rise of search engines,” said Aaron Cheris, partner in Bain’s Retail practice. “These systems are beginning to act …
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Among the company’s newest advancements is Celerant’s Customer Engagement Suite. This next-generation digital marketing hub enables retailers to manage every aspect of their marketing from a single platform. More than …
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Designed to address the industry’s most pressing challenges, VXconnect brings together decades of industry expertise into a single, modern SaaS product that simplifies how providers connect with and serve their customers.
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Ferrara, a century-old leader in the sweet snacking industry, is known for delighting consumers with iconic brands like SweeTARTS, Nerds, Trolli, and Brach’s. As part of its strategy to deepen …
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AirAsia Rewards, the loyalty and rewards platform of Capital A has taken a significant step in expanding its offerings by introducing a plug-and-play loyalty solution for businesses, which aims to …
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“Data-backed storytelling is the future,” Gunn said. “Leveraging data effectively builds trust—a commodity that’s increasingly scarce in a noisy digital world.”
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IRIS delivers data-driven, actionable insights across the Narvar platform, empowering retailers to engage customers, streamline operations and drive profitable growth through intelligent personalization.
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