SriLankan Airlines’ Airport and Ground Services has expanded self-check-in for customer airlines at BIA ahead of a winter surge of 300,000 tourists. With 28 kiosks now installed, 15% of SriLankan …
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MIT’s Connected Customer report reveals that the future of loyalty lies in uniting AI-driven intelligence with human empathy—creating connected, predictive, and trust-based experiences that transform every customer interaction into a …
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Location: Chicago, IL, USA. Click inside to apply.
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The report explores expected changes in consumer loyalty, providing comprehensive insights to help marketing and loyalty professionals plan effective strategies. Based on a global consumer survey conducted in November 2024 …
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Adobe, Bolt and Retaildive issued a sector-wide report on shoper’s ecommerce journey with key focus on checkout and cart abandonment. Readthrough for airlines and hospitality sectors.
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Generative AI heralds a new era of hospitality by helping companies craft more personal and seamless experiences for travelers and guests.
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Inspur Customer Value Management Facilitates Precision Marketing and Enhances Market Competitiveness
Recently, Inspur (China) official released a Customer Value Management(CVM) Platform based on DT4DI (Digital Twin for Decision Intelligence), which aims to help telecom operators manage customer profiles and life cycles …
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Remarkable growth since alliance’s inception in 1999. Frequent flyer membership soars to more than 212 million alliance-wide. oneworld to focus on enhancing every aspect of the customer journey – from …
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Q1 Active U.S. Starbucks® Rewards Membership Reaches 34.3 Million, Up 13% Over Prior Year. Q1 U.S. Card Loads Reaches a Record $3.6 Billion; Ranking as #2 U.S. Brand in Holiday …
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Key takeaways: 2x more companies want to increase their investment in customer retention than in acquisition • 81.4% of program owners confirmed that their loyalty program was helpful during the …
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