Dallas-based Southwest Airlines is trying to untangle a mess it made after Christmass disruptions. The company has promised to refund to refund “reasonable requests” for reimbursement for expenses incurred by passengers …
Article Tag: crisismanagment
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Southwest Airlines is taking clear efforts to rectify the PR damage from Christmas crisis and launched several customer-friendly initiatives as crisis management: reimbursement for “reasonable” expenses, including for meals, hotel, …
