Gen Z consumers are significantly more likely to stay loyal, spend more, recommend, and join the loyalty programs of online businesses they trust.
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Annual Report Derived from 20K Consumers Ranks Amazon, Google, and YouTube at the Top as Loyalty, Trust and Identity Prove Key to Brand Resilience.
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2025 Consumer Sentiment Study shows Americans are cutting non-essential spending, turning to rewards programs, and preparing for a tougher economic year ahead.
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The study reveals that more than half of travelers now prioritize tailored experiences, while 66% of Gen Z rely on social media for destination ideas.
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Consumers are questioning their loyalty to brands they used to love. Price, quality, choice and trust are driving decisions now.
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According to a survey by Omnisend 58% of shoppers worry about AI’s use of their personal data, while 42% say current AI feels more like an upselling tool than a …
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The report underscores a remarkable trend: with a staggering 98% open rate, SMS has evolved from a communication tool to the cornerstone of audience engagement, driving immediate and meaningful interactions.
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A Bain & Company survey of 700 online shoppers in the US found that 71% of consumers say they are not aware of having used generative AI in their online …
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Motivation AI Company Persado Reveals 45% of Consumers Would Switch Banks For More Personalized Experiences.
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In its 14th year, the report unveils the brands that are winning by offering a strong loyalty experience and highlights new challenges and solutions for brands that have seen declines …
