Article Tag: consumer

The list, developed by USA TODAY with research partner Plant-A Insights Group, recognizes 750 top companies across 45 categories, including service providers, in-store retailers, and online shops, that excel in …

As consumers seek more value for the price paid, loyalty programs could prove to be the differentiator. How can brands transform these programs to deepen customer engagement?

Two-thirds of consumers now feel a surge of anxiety after clicking “buy,” according to Narvar’s 2025 State of Post-Purchase Report, a signal that uncertainty is now defining the ecommerce experience. …

“Each of our four annual consumer surveys have revealed meaningful trends as consumers navigated the pandemic, inflation and now the rise of AI. What’s consistent is a growing reliance on …

Info-Tech Research Group’s newly published blueprint offers retailers a comprehensive guide to navigating the challenges posed by shifting consumer behavior.

The report reveals that consumers are increasingly turning to self-service, with a growing demand for instant answers in search results, relevant content recommendations, and AI-guided troubleshooting.

Published by McKinsey & Company, the article features Diageo’s Chief Innovation Officer, Mark Sandys, discussing how the company is transforming consumer experience and loyalty through data, innovation platforms, and generative …

Well-executed loyalty programs are trending in consumer demand. They are appreciated by consumers and foster deeper engagement for businesses, directly impacting share of wallet, transaction frequency and spending.

The 2024 survey reveals that 70% of Americans struggle with rising grocery bills, with nearly all respondents relying on digital and loyalty tools to help offset costs

Kobie published latest The Heart of Loyalty report 2024 based on survey of more than 4,000 consumers across industries like retail, financial services, travel, hospitality, quick serve restaurants, and more.