As part of the project, Air India has deployed specially trained Service Assurance Officers at 16 major Indian airports, who will offer on-ground assistance across airport touchpoints to Air India …
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Air India’s passengers can enjoy convenient connections with Bangkok Airways flights to 10 cities in Thailand and neighbouring Laos and Cambodia following the signing of an interline agreement. The scope …
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Air India unveils new global brand identity and aircraft livery. The campaign is accompanied by the phased launch of new Air India website, mobile app, loyalty program. Refitted interiors and …
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As part of its transformation, Air India has launched a fresh website, mobile app, and loyalty program offering enhanced benefits.
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The refreshed Flying Returns program aims to be the most rewarding airline loyalty program in India
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Air India, India’s leading airline and a Star Alliance member, today announced major progress in its efforts to modernise its digital systems landscape, with many initiatives already completed and several …
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Air India’s CEO, Campbell Wilson, confirmed that the latest version of ChatGPT, GPT4, would be used to improve the customer experience on their website.
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Airline adopts Salesforce products embedded with artificial intelligence capabilities to deliver a unified customer experience. By working with Salesforce, Air India aims to see major improvements to customer experience and …
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Air India has added several new amenities to enhance its passenger onboard experience. The popular in-flight amenities offered to passengers were created through a partnership with the global travel and …
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The Air India Group today announced that it has completed a significant milestone in the integration of its two low-cost subsidiary airlines, Air India Express and AirAsia India. On 27 …
