Article News Category: Sector specific

CCW Digital’s Latest Market Study Focuses On The Recent Decline Of Customer Experience Despite Increased Use Of AI

The comprehensive analysis highlights summer shopping trends and behaviors, confirms all consumer shopping habits

High-Income Shoppers Seek Store-Specific Card-Linked Rewards

–    77% of US consumers think their lives are the same or better now than 3–4 months ago –    49% of US consumers will download a brand’s app …

Apps are quickly loaded, but are also quickly deleted again – PAYBACK is the most widely used loyalty program in Germany.

PYMNTS May 2024 Last Transactions report brings light to spendign and payment patterns accross different generations.

New nShift guide outlines the digital innovations that will help ambitious businesses stand out and grow fastest

Its adoption across multiple industries will be further accelerated by improved security, edge computing integration, and user-friendly platforms that prioritise data-driven decision-making and customised customer experiences.

Covering examples on using AI for improving customer journey, recommendations, preventing churn, in-store AI recommendations and email personalisation

Jabra, an audio equipment manufacturer, uses an innovative approach to post-purchase journeys that demonstrates the bridge to close this manufacturer-to-end-user data gap. In doing so, they have unlocked insights and …