Article News Category: Sector specific

Travel inspiration can come from many sources, including personal interests and hobbies (71%), great value deals (56%), and recommendations from friends and family (33%). One in five (20%) gets their …

Travel enthusiasm hits new heights, but overtourism, climate change, loyalty program challenges and government regulations are changing the way we explore the globe.

H-E-B claims the top spot for Customer Loyalty Index (CLI), with Wegmans and Trader Joe’s following closely behind. These brands deliver exceptional shopping experiences that earn high marks from consumers.

Growth of E-commerce sector is driving market growth, with a trend towards rise of open-loop gift cards. However, additional loss of money in using gift cards  poses a challenge.

A recent trend report published by Rocket Travel by Agoda provides practical strategies to help travel brands go beyond merely boosting membership figures, focusing on building distinctive programs that foster …

New L.E.K. Consulting Report recommends sharp focus on customer-centricity, data governance and innovation as new CFPB Rules take effect.

A Bain & Company survey of 700 online shoppers in the US found that 71% of consumers say they are not aware of having used generative AI in their online …

The Gamification Market is thriving, with businesses leveraging rewards and recognition to boost engagement and productivity. ROI is a key driver, with services including consulting and implementation delivering significant value. …

A recent survey report titled “The 2025 State of AI Adoption in Car Dealerships” reveals a substantial commitment to integrating artificial intelligence (AI) in dealership operations. With an overwhelming 81% …

Artificial Intelligence (AI) is revolutionising marketing by providing personalised experiences for consumers and enables product-driven marketing strategies by analysing customer data, including purchase history and browsing behaviour, to deliver customised …