Article News Category: Sector specific

Personalized gifts are in demand, as consumers seek unique and thoughtful presents. Gift cards and vouchers are also popular, providing flexibility for recipients. Decorative and functional gifts, such as tech …

A survey by McKinsey Insights found 80% of loyal customers prefer shopping with brands that offer tailored choices and personalized experiences. From color selection and accessories to performance variations, custom …

While the promise of AI and advanced CX technologies has generated significant excitement, 2025 is the year when execution will take center stage. To fully capitalize on these innovations, companies …

Key themes for brands, retailers, and foodservice operators include personalization, authenticity, innovation, convenience, and entertainment

The demand for personalized experiences, the integration of AI in smart devices, advancements in video/audio analytics, and increased investments in AI startups are driving the Emotion AI Market rapidly.

Bain & Company finds retailers experimenting with AI-powered targeted campaigns see a 10% to 25% increase in return on ad spend

The CPG industry is experiencing significant change with the convergence of technology, economic pressures, and changing consumer behaviors.

Report finds high-quality connectivity is key to attracting and increasing customer loyalty for airlines.

The report unveils key trends and opportunities in the fast-growing spend management market, particularly for small and midsize businesses. The study highlights a significant opportunity for providers to differentiate and …

Brands and retailers are investing heavily in mobile advertising to reach consumers on their devices. Personalized services, such as location-based technology, are helping vendors target audiences with customized offers.