The recent shift have introduced spending-based metrics for earning status, making it harder for frequent fliers to achieve elite tiers unless they also engage in high levels of spending through …
Article News Category: Sector specific
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GLO / Deloitte present Global Loyalty Leaders Report 2024: a deep dive into airline & hotel loyalty programmes (non-member version)
by GLOby GLOGLO and Deloitte present the 2024 Global Loyalty Leaders Report, a pioneering deep-dive study that captures the state of loyalty programmes in the airline and hospitality industries based on the …
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The McKinsey report highlights six transformative trends in tourism and hospitality, including asset-light models, strategic acquisitions, home-sharing growth, demand for curated travel experiences.
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Deloitte Survey: Increasing Consumer Privacy and Security Concerns in the Generative AI Era
by Deloitteby DeloitteThe Deloitte Center for Technology, Media & Telecommunications surveyed nearly 4,000 US consumers in June 2024, asking them about their tech-device and -services spending, online activities, perspectives on digital life, …
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The Amex Trendex: Digital Payments Edition provides a comprehensive look at how digital payments are reshaping consumer behavior and merchant strategies. From mobile wallets to biometric payments, this report highlights …
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Hilton’s 2025 Trends Report highlights travelers’ focus on balancing adventure and relaxation, with 70% enjoying active trips while others embrace wellness retreats or “Hurkle-Durkling” (lounging in bed). Nostalgia drives 58% …
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SHR’s report “Digital Strategy Secrets for Hospitality” reveal that OTAs undercutting hotels responsible for 50% rise in Cost Per Click (CPC)
by GLOby GLOHotels allowing Online Travel Agents (OTAs) to undercut their direct booking rates face significantly higher costs for pay-per-click (PPC) leads, according to a study by global hotel technology provider SHR. …
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“The Loyalty Program Optimization Guide 2025” covers strategies to grow loyalty programs, increase revenue, and enhance customer engagement. This guide delves into the evolving landscape of loyalty programs, emphasizing the …
