Article News Category: Personalisation

The company achieves a significant milestone in its personalization strategy, meeting all Saks.com visitors with highly relevant fashion discovery through new hyper-personalized homepage experience.

Rapid digitization of multiple channels across the world has created a highly complex and fragmented engagement landscape. Need for robust analytics solutions across email, chatbots, mobile apps, websites, and call …

Cisco is forecasting a fundamental shift in customer experience (CX)—driven by advanced AI, unified data, personalisation at scale, and Rich Communication Services. These trends are expected to elevate loyalty and …

Amplero delivers AI-powered insights and personalized recommendations directly within banker workflows—eliminating system toggles and replacing guesswork with precision. By providing clear, data-driven guidance on what to offer, when to engage, …

By enabling merchants to retain distinct brand identities and value propositions that resonate beyond purely transactional decision-making, the Alliance will drive innovation with hyper-personalization, immersive 3D shopping experiences, frictionless automation, …

Miami International Airport is revolutionizing travel with a new omni-channel chatbot integrated with holograms, offering real-time, app-free assistance. The airport is also exploring sensory branding, including a signature scent and …

New Cordial Edge™ AI feature intelligently segments customers by price responsiveness for more precise discounting, better engagement, and greater profitability.

Fashion retailer Mango has announced the launch of Mango Stylist, a new AI-powered virtual fashion assistant designed to deliver personalized styling advice and elevate the customer experience. The tool is …

Designed to overhaul how organizations manage complex communications, OSG JourneyConnect Orion unifies every aspect of the customer journey into a single intelligent ecosystem.

Designed to enhance health and wellness while travelling, TrvlWell offers movement and mobility sessions, breathwork and meditation, mindful walking tracks and curated content to support wellness on the go. Digital …