Miami International Airport is revolutionizing travel with a new omni-channel chatbot integrated with holograms, offering real-time, app-free assistance. The airport is also exploring sensory branding, including a signature scent and …
Article News Category: Personalisation
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Fashion retailer Mango has announced the launch of Mango Stylist, a new AI-powered virtual fashion assistant designed to deliver personalized styling advice and elevate the customer experience. The tool is …
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OSG Launches JourneyConnect Orion® at Elevate– A New Era of AI-Powered Customer Communications
by GLOby GLODesigned to overhaul how organizations manage complex communications, OSG JourneyConnect Orion unifies every aspect of the customer journey into a single intelligent ecosystem.
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Priority Pass Expands Member Benefits with New Digital Travel Wellness Companion, TrvlWell
by GLOby GLODesigned to enhance health and wellness while travelling, TrvlWell offers movement and mobility sessions, breathwork and meditation, mindful walking tracks and curated content to support wellness on the go. Digital …
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97% of Businesses to Use AI in Customer Communications in 2025, But Are Consumers Ready for It?
by GLOby GLONew research from Sinch reveals how top brands are unlocking smarter, more personalized customer experiences with AI, RCS, and integrated omnichannel strategies
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Velir and Brooklyn Data Announce Leadership Transition as Company Enters its Next Chapter
by GLOby GLOWendy joined Velir in 2024 as Chief Client & Growth Officer and brings a deep background in digital transformation, client strategy, and organizational growth. She has held executive roles at …
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Bolt and Palantir Partner to Launch Checkout 2.0—A Smarter, Adaptive, Personalised Shopping Checkout Experience Fueled by AI
by GLOby GLOBolt has partnered with Palantir to launch Checkout 2.0, an AI-powered, adaptive checkout experience that personalizes every transaction based on real-time shopper behavior and preferences. By combining Bolt’s shopper intelligence …
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Loyalty Through Personalization: AI-Powered Retail Lessons from Ulta Beauty’s 95% Customer Retention Success
by GLOby GLOUlta Beauty is emerging as a leader in using AI-driven personalization to deliver meaningful, tailored customer experiences at scale. By centralising its once-fragmented data and leveraging machine learning technologies, the …
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Amadeus Loyalty & Traveller Experience Solutions Interview: End-to-end ecosystem with strong loyalty expertise and seamless integration. Episode 2/2. (Trailer – Free access)
by GLOby GLO00:35 Overview of the standout features of Amadeus’s current loyalty and NDC solutions, and how Amadeus differentiates from competitors? • 05:30 Examples of current solutions’ direct contributed to the success …
