Article News Category: Multilingual support & CX

This collaboration combines TechSee’s breakthrough AI-powered visual automation platform with SOFTEL’s in-depth expertise in omnichannel architecture and contact center modernization, delivering scalable, intelligent service experiences across various industries.

Creating intelligent, human-like, and proactive personalized experiences at scale is even easier thanks to the expanded partnership. Enterprise customers can now integrate Google Cloud’s cutting-edge AI, including advanced large language …

Rising service costs, disjointed customer journeys, and growing customer impatience are forcing many organizations to rethink how they scale personalization in customer experience. New research from global research and advisory …

The company is recognized for innovation, operational excellence, and customer-centric digital transformation in Brazil’s fast-evolving CXM landscape.

Wendy joined Velir in 2024 as Chief Client & Growth Officer and brings a deep background in digital transformation, client strategy, and organizational growth. She has held executive roles at …

Designed to address the industry’s most pressing challenges, VXconnect brings together decades of industry expertise into a single, modern SaaS product that simplifies how providers connect with and serve their customers.

To support the company’s global expansion, Cresta has opened a new office in Melbourne with plans to open another in London later this year. Additionally, the company has appointed Andrew …

Under the partnership, Mark My Words Media will now include LoyaltyLoop as an integrated solution to their marketing plans, bringing all Mark My Words Media clients a powerful customer feedback …

While the promise of AI and advanced CX technologies has generated significant excitement, 2025 is the year when execution will take center stage. To fully capitalize on these innovations, companies …

With Snowflake’s latest innovations, developers can effortlessly build conversational apps for structured and unstructured data with high accuracy, efficiently run batch large language model (LLM) inference for natural language processing …