Article News Category: Loyalty Research, Theory & Surveys

Hyatt’s Inclusive Collection released its first-ever Time Rich Report, showing that 82% of Americans feel they lack quality time with loved ones and 62% view travel as a key way …

Loyalty programs are a trillion-dollar ecosystem, yet most memberships sit idle as points lose value and customers disengage. This GLO study outlines a step-by-step playbook for reinvention, drawing lessons from …

As GenAI becomes increasingly integrated into daily life, concerns about security and transparency are rising. Despite rapid adoption of the technology, skepticism persists: Nearly three-quarters (74%) of respondents familiar or …

Using Reach3’s conversational, mobile-first approach, the study revealed that consumers’ preferences go far beyond dollars and cents, and that rewards drive loyalty, shape behaviors, and deliver emotional benefits that influence …

The survey highlights the impact of evolving customer behaviors, economic pressures, and the impact of AI-driven shopping experiences on the 2025 holiday shopping season and major deal-day events. Results validate …

Corporate travel in 2025 is growing but uneven, as larger firms cut back amid rising costs and sustainability pressures, while smaller companies drive demand through training, events, and global expansion

“Each of our four annual consumer surveys have revealed meaningful trends as consumers navigated the pandemic, inflation and now the rise of AI. What’s consistent is a growing reliance on …

Biometric gateways are favored by 69% of respondents • Two-thirds (66%) show strong interest in remote baggage check-in • 64% willing to use an AI-travel assistant for in-trip information but …

“Earning loyalty in delivery comes down to the details,” said Sarah Beckett, Vice President of Sales and Marketing at Intouch Insight. “Our findings show that accuracy, speed, and even a …

These findings come from the third annual State of Ecommerce report, a comprehensive look at how shoppers buy online in 2025. Based on an online survey of more than 1,500 …