Article News Category: Loyalty Research, Theory & Surveys

In this episode of Disruption Interruption, John Choate joins host Karla Jo Helms to expose the “value blindness” plaguing the travel industry. He reveals how Apogee Travel disrupts the OTA …

Agentic AI: From Hype to Hard Value: Agentic AI is moving beyond passive assistants and becoming autonomous systems that drive measurable ROI. For example, in retail, Globant Enterprise AI 2.3 …

Amadeus’ Travel Trends 2026 reveals six forces reshaping travel: pet-first journeys, AI-powered “Travel Mixology,” ultra-long-range narrow-body jets enabling new non-stop routes, pop culture-driven tourism, hyper-personalized “Pick ’n’ Stays” hotels, and …

GHA’s latest study reveals that travel in 2026 will be smarter, slower and deeply personal. Travel in 2026 will be more personal, leisure-led and values-driven, according to Global Hotel Alliance. …

The survey of 2,435 individuals across five distinct consumer segments reveals how consumers feel about their financial health and where financial institutions can step in to build trust and deliver …

Consumers across income levels are becoming more deliberate about dining out. CE data shows grocery spending has gained share of stomach across all income groups. The result is a more …

BCD’s 2026 Outlook warns that a slowing global economy and rising risks will reshape business travel. GDP growth is set to reach only 2.6%, while six major risks—from climate disruption …

A GBTA–Visa study shows India’s business travel spending hit $37.2B in 2024 and is set to grow 15.5% in 2025. Travel volumes are rising, but program maturity still varies. Payment …

“Agentic AI marks a major shift in retail discovery and loyalty since the rise of search engines,” said Aaron Cheris, partner in Bain’s Retail practice. “These systems are beginning to act …

Strong customer sentiment doesn’t always translate to strong execution, and that gap can erode market share and brand trust.