Article News Category: Loyalty Research, Theory & Surveys

After a slow start, hospitality and leisure dealmaking is rebounding. Deal volume rose 45% in Q3 as capital markets stabilized and travel demand normalized. While M&A remains core, the biggest …

The study found that while 75.7% of Customer Support and CX Operations leaders plan to prioritize AI and automation investments over the next 12 months, 48.6% simultaneously report struggling with …

Mastercard’s Consumer Shopper Snapshot 2025 shows that value for money tops UAE holiday shoppers’ wish lists, the majority make purchases through multiple channels, and they are increasingly turning to AI …

Black Friday and Cyber Monday have become critical data moments, not just sales peaks. As consumers remain cautious, retailers are turning to AI, identity resolution, and real-time customer profiles to …

Phocuswright’s Travel Forward 2026 report shows a global travel market worth $1.67 trillion in 2025, driven by strong demand despite economic pressures. Asia Pacific leads growth, online bookings hit $1.07 …

A new industry survey conducted by Kapture CX reveals that AI has officially reached a point of universal adoption intent in customer experience. 99% of CX leaders surveyed confirmed they …

Near real-time restaurant payments and wallet/loyalty hybrids are reshaping how restaurants move money. This shift promises faster funds, easier reconciliation, and more chances to turn checkout into loyalty—while lowering the total …

“Technology and evolving consumer lifestyles continue to reshape the shopping experience, as do the expectations, priorities, and values driving purchases. This creates fresh opportunities for brands, retailers, and foodservice operators …

As Americans gear up for a year of exploration, the leading travel brand is giving five lucky winners a chance to win 1 million Marriott Bonvoy points.

Despite significant investment in digital tools, many organizations remain trapped in disconnected channel strategies that limit visibility and weaken customer engagement. The newly published Omnichannel Playbook from Info-Tech Research Group …