The WTTC’s Better Borders report reveals that modernizing visa systems and adopting digital, biometric border technologies could unlock US$401 billion in GDP and 14 million jobs by 2035 while creating …
Article News Category: Loyalty Research, Theory & Surveys
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Globant / TOURISE report. Tourism’s AI Takeover: How Agentic Systems Are Redefining the Future of Travel
by GLOby GLOThe report reveals how “Agentic Tourism” — a new AI-driven model combining automation with human empathy — is transforming global travel into seamless, personalized, and sustainable experiences that boost loyalty, …
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New Narvar Report Finds Two-Thirds of Online Shoppers Feel Anxious After They Click “Buy”
by GLOby GLOTwo-thirds of consumers now feel a surge of anxiety after clicking “buy,” according to Narvar’s 2025 State of Post-Purchase Report, a signal that uncertainty is now defining the ecommerce experience. …
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Skift and Mews reveal how guest-first strategies drive hotel revenue and long-term hotel growth
by GLOby GLOThe report highlights a growing shift from room-based performance metrics to more guest-centric measures such as Revenue per Available Guest (RevPAG), which captures the total value of each guest interaction …
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IATA 2025 Global Passenger Survey: Mobile, Digital ID, and Biometrics Set to Define the Future of Air Travel
by GLOby GLOIATA’s 2025 Global Passenger Survey reveals that smartphones, digital identity, and biometrics are rapidly becoming the preferred tools for managing the end-to-end travel journey, with travellers worldwide demanding more seamless, …
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Chile Loyalty Programs Intelligence Report 2025: Market to Grow by 16.8% to Reach $383.2 Million this Year – Future Growth Dynamics to 2029
by GLOby GLOThe Chilean loyalty market presents opportunities in ecommerce, POS, and diverse loyalty programs such as tier-based and points systems. Growth spans sectors like retail, financial services, and hospitality, with channels …
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NiCE / MIT report: The Connected Customer – How AI and Human Empathy Are Redefining Loyalty
by GLOby GLOMIT’s Connected Customer report reveals that the future of loyalty lies in uniting AI-driven intelligence with human empathy—creating connected, predictive, and trust-based experiences that transform every customer interaction into a …
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Rocket Travel by Agoda Launches the Loyalty Value Playbook to Help Travel Leaders Stay Ahead of the Loyalty Game
by GLOby GLOAs customer expectations rapidly evolve, their perception of traditional loyalty models evolves with it. As a result, many loyalty programs face a widening “value gap” between what members want and …
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Fifty-percent of small businesses’ annual sales happen during the holidays, new Constant Contact SMB report finds
by GLOby GLOSocial media marketing is perceived as the most impactful channel for holiday success by 40% of SMBs, significantly outpacing email marketing at 18%. Furthermore, discounts and sales remain the most …
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As CPO, Abha will lead IBS Software’s global product organisation, defining product vision, strategy, and execution across the company’s product portfolio. She will partner closely with engineering, customer success, and …
